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Claire Talbott

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  1. 57 votes

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    Claire Talbott commented  · 

    Be able to pin specific comments on ideas for other end users to see, to highlight a preferred answer or comment. This is especially helpful if an admin leaves a comment and you want it to show at the top for users viewing the idea.

  2. 6 votes

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    Claire Talbott shared this idea  · 
  3. 418 votes

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    In Discovery  ·  Jared Shaffer responded

    Hey there! 👋

    This week we released Custom Fields on ideas for internal use. This solves a problem for much of the feedback we received on this idea, but not all of it. We will keep this idea open for additional feedback and votes, but for those who were requesting better ways to organize ideas internally, we hope you enjoy our new release! You can read more about it here.

    Claire Talbott supported this idea  · 
    Claire Talbott shared this idea  · 
  4. 64 votes

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    Claire Talbott commented  · 

    When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.

    Claire Talbott shared this idea  · 
  5. 156 votes

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    Claire Talbott commented  · 

    Limit which forums Contributors can post to, and set their permission for forums by team. Currently Contributors can post ideas to any open forum on an account.

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    Claire Talbott commented  · 

    Some companies are handling tickets for customers from competing businesses. It's important than agents handling tickets for company A not see the tickets submitted by competing company B.

  6. 19 votes

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    Claire Talbott commented  · 

    Admins use various labels for ideas. They often need to filter to find ideas that have at least two or more labels applied. Currently this is not possible.

    Let's say I have Label 1 and Label 2. Some ideas have both applied, others have only one of the two applied.

    If I check the filter for Label 1 and Label 2, I will get ideas that have either Label 1 or Label 2 applied or both. They want only ideas with both Label 1 and Label 2 to show.

  7. 20 votes

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    Claire Talbott commented  · 

    When contributors create ideas, make it mandatory for them to enter a description. This way Product Managers can make sure they get the necessary details when Contributors create ideas.

  8. 4 votes

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    Claire Talbott commented  · 

    Sometimes the status of an idea changes. For example, the PM team might have started work on a new feature, but then put it back in the backlog and the status is changed from "started" to "planned."

    Since users can review the history of an idea on the web portal it could look to them like the product is going backwards and erode confidence.

    Admins would like the ability to remove the status history from being accessible users or erase a previous status.

    (Note: on the latest version of UserVoice you can edit the status message, but you can't edit or remove the actual status)

    Claire Talbott shared this idea  · 
  9. 40 votes

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    Claire Talbott commented  · 

    If you are inviting a large group of contributors, then it's very possible you will need re-invite several at once.

    Right now you have to click through one by one and re-invite, which is too many clicks.

  10. 31 votes

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    Started  ·  8 comments  ·  General Feedback » Ideas  ·  Admin →
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    Claire Talbott commented  · 

    If you are adding a suggestion from the admin console, or linking a ticket to an idea, it would be nice if you had the option to set the idea creator as well.

    Right now, it will use the admin, which makes it look like it was the admin's idea, and doesn't give the user credit for their idea.

  11. 12 votes

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    Claire Talbott shared this idea  · 
  12. 6 votes

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    Claire Talbott shared this idea  · 
  13. 52 votes

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    Claire Talbott commented  · 

    1. User has more than one email address, but in UserVoice, you can only have 1 email per user.

    2. So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.

    3. This makes it hard for agents to get a clear view of the user, their history etc...

  14. 3 votes

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    Claire Talbott shared this idea  · 
  15. 84 votes

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    Claire Talbott commented  · 

    You can delete or block a user, but sometimes admins need to do something as simple as edit a user's username in UserVoice. The user can do this, but that requires extra steps for them, and it would helpful for admins and users if admins could simply do it for them.

  16. 31 votes

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    Claire Talbott commented  · 

    Right now, when you export data on a forum, ideas come in one file, comments come in another, and then if you want everything in the same report, you have to copy and paste between the exports, match up comments etc...

    So if you're trying to report on ideas and their activity to users outside of UserVoice, it's very hard.

    Claire Talbott shared this idea  · 
  17. 6 votes

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    Claire Talbott shared this idea  · 
  18. 14 votes

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  19. 7 votes

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    Claire Talbott commented  · 

    You have an article with the title "Show current tasks."

    User searches "Show existing tasks."

    Right now search would not match current to existing, even though they are synonyms. This requires the admin to add multiple keywords to the article title and body.

    It would be helpful and ensure users found all matching articles if the search feature found synonyms of words in the search phrase.

  20. 54 votes

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    Claire Talbott commented  · 

    Being able to customize the design and position of things like buttons, text, and colors, would be great, so admins can bring the design more inline with their site or optimize it for their users.

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