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Claire Talbott

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  1. 50 votes
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    5 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    Be able to pin specific comments on ideas for other end users to see, to highlight a preferred answer or comment. This is especially helpful if an admin leaves a comment and you want it to show at the top for users viewing the idea.

  2. 3 votes
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    0 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  3. 360 votes
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    56 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

    Claire Talbott supported this idea  · 
    Claire Talbott shared this idea  · 
  4. 55 votes
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    In Discovery  ·  2 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    When viewing an idea you would be able to see say 15 Mac users, 10 Windows users, 5 Android users and 8 iOS users requested this idea. This would give you more information on seeing what types of users want a particular idea.

    Claire Talbott shared this idea  · 
  5. 7 votes
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    0 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  6. 36 votes
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    4 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott supported this idea  · 
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    Claire Talbott commented  · 

    The analysis export includes a lot of data points, and for may teams, many are not relevant.

    Admins would like the option to choose what field data they want included in the export. This will keep the file size smaller, and make it easier to manage when building reports.

  7. 4 votes
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    2 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    Sometimes the status of an idea changes. For example, the PM team might have started work on a new feature, but then put it back in the backlog and the status is changed from "started" to "planned."

    Since users can review the history of an idea on the web portal it could look to them like the product is going backwards and erode confidence.

    Admins would like the ability to remove the status history from being accessible users or erase a previous status.

    (Note: on the latest version of UserVoice you can edit the status message, but you can't edit or remove the actual status)

    Claire Talbott shared this idea  · 
  8. 36 votes
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    7 comments  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    Allow admins to embed images inline when updating the status of an idea or messaging users on an idea.

    This allows admins to give users context on the new improvements they rolled out right within the status or message vs. forcing users to click to view a link or article with more details.

  9. 7 votes
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    0 comments  ·  General Feedback » Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

    We’re constantly exploring ways to improve the UserVoice experience for our users. This often means viewing existing functionality with a critical eye and rethinking parts of the product which do not meet the high standards we’ve set.

    As a result, we have decided to remove the SmartVote functionality, effective Dec 13, 2019. If you have any questions, please contact us at support@uservoice.com.

    Claire Talbott shared this idea  · 
  10. 15 votes
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    6 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    If you are adding a suggestion from the admin console, or linking a ticket to an idea, it would be nice if you had the option to set the idea creator as well.

    Right now, it will use the admin, which makes it look like it was the admin's idea, and doesn't give the user credit for their idea.

  11. 11 votes
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    1 comment  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  12. 6 votes
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    0 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  13. 47 votes
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    6 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    1. User has more than one email address, but in UserVoice, you can only have 1 email per user.

    2. So if the user uses a different email address, it doesn't pull in their tickets, ideas, votes they created with their other email.

    3. This makes it hard for agents to get a clear view of the user, their history etc...

  14. 3 votes
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    0 comments  ·  General Feedback » Authentication  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  15. 65 votes
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    6 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    You can delete or block a user, but sometimes admins need to do something as simple as edit a user's username in UserVoice. The user can do this, but that requires extra steps for them, and it would helpful for admins and users if admins could simply do it for them.

  16. 6 votes
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    2 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  17. 11 votes
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    2 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  18. 6 votes
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    1 comment  ·  General Feedback » Notifications  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott shared this idea  · 
  19. 13 votes
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    1 comment  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. 7 votes
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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Claire Talbott commented  · 

    You have an article with the title "Show current tasks."

    User searches "Show existing tasks."

    Right now search would not match current to existing, even though they are synonyms. This requires the admin to add multiple keywords to the article title and body.

    It would be helpful and ensure users found all matching articles if the search feature found synonyms of words in the search phrase.

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