Communicate with contributors on feedback within UserVoice
When a contributor or admin captures feedback, PM's want to be able to follow up with them within UserVoice to ask follow up questions and get clarification. Right now, to follow up with an internal team member on feedback, they have to go outside UserVoice.
Andrew Moyer
shared this idea
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Helico Boroko
commented
Wow.. I've heard about Roadmap items. Many people today find it very interesting and useful. I can't say that it works just perfect but anyway.. it's better than nothing.
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https://studyclerk.com/law-research-paper -
Tim
commented
There is no way to email a user to get more information about their idea unless they have Voted for the suggestion.
Users often enter feedback but fail to Vote for their own suggestion (I guess they assume the fact they entered the suggestion means the support it.
I need to be able to email the person who entered the feedback to get more clarity on what they are asking for but I cannot do that from within the admin console. -
Sven Hoffmann
commented
We whitelisted all our customers to see the internal roadmap - so we basically made it public for our users to follow up on progress.
It would be really great if we could respond to feedback on features from our customers directly. At the moment we need to send them an email - which is not ideal because our response could be interesting for other customers as well. Additionally we have several product owners who are writing responses - if the response would be publicly visible we would see whether feedback has been answered or not.
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AdminClaire Talbott
(Admin, UserVoice)
commented
When internal teams give feedback on Roadmap items, it would be great if PM's could follow up with those internal teams directly within UserVoice.