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How should we improve our feedback and product management tools?
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  1. Released Ideas Report by Accounts/Supporters

    I would like to have a report that pulls completed ideas based on a release schedule. This report would include all of the ideas that moved into the "release" or "completed" status within a particular timeframe and associate accounts/supporters of these ideas. This type of report helps with our release process in which our support team will communicate with customers (ie. show the idea, total support, and link to helpful videos).

    1 vote

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  2. Include status changes in an export

    To see when a status on an idea/feature is changed

    1 vote

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  3. Include ideas in features/roadmap export

    Include ideas that are linked to features when you export the features from the Roadmap area.

    1 vote

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  4. 1 vote

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  5. Ability to export report reflective of filters applied

    Customer would like to see the ability to export idea report that is reflective of their filtered view, instead of seeing all the information/columns that is available. It's good to see all information but in some cases they would like to see an export of what they have filtered out. For example, they would like to see an exported report that just has summary of idea, idea content, number of voters and creation date/last update only.

    1 vote

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  6. Export Report with Contributor and Department

    I would like the ability to export a report of ideas submitted by contributor name and the department that they are associated with.

    1 vote

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  7. Export Account Insights Data

    The account insights data is great, but it would be nice to be able to export the data (or click into the data) from the account insights screen. It would be helpful to export both from the entire Insights page as well as on individual ideas.

    For example, when reviewing an individual idea in the Account Insights area, it would be nice to export the data from the segments. We do a lot of analysis outside of UV so it would be great to export this information.

    4 votes

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  8. Filter Reports by Category vs Forum

    Since we do not have multiple forums, and instead operate on categories, it would be great to filter your reports by category vs forum. For example, in the Activity Report, there is a "Activity by Forum" report which defaults to Forum vs Categories. We would like to see that there is a filter by categories on reports as such.

    1 vote

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  9. Items that need tidying up needs a filter to choose a timeframe

    I love the Ideas that Need Tidying Up section. However, 6 months is a little long for us. Can we get a filter on it to choose our time frame for different situations?

    6 votes

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  10. Account Insights More Clickable

    The Account Insights is really helpful but we would like to be able to click into more areas of the report, rather than needing to leave the area to go to the idea grid.

    For example when looking at an individual idea, it would be nice to be able to click into each segment and view all the accts in it, or click into an account and have their account information open up.

    3 votes

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  11. Report that Displays Which Ideas Have Gone In/Out of Each Status

    It would be helpful to have a report for our customer facing teams that can display all of the ideas that have gone in and out of each status in a given month. The activity report shows things like "10 ideas in, 6 ideas out" of a particular status, but it doesn't display the actual idea titles. A nice monthly summary of the ideas that have moved through statuses would be nice.

    2 votes

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  12. Include user sentiment in the activity report

    It would be nice to be able to see a snapshot of a custom timeframe for user sentiment around status updates that were made across the whole site, versus a specific forum/idea - including the thumbs up/down, any subsequent votes/comments made after the status, the percentage of emails opened/clicked/responded.

    This could give us a more holistic look into how users approach our overall brand/product on top of the more granular look we get per each post.

    Example, living in the Status Updates section of the Activity Report:

    During x timeframe -
    70 Statuses Updated
    994 Users Emailed
    29% opened, 14%…

    1 vote

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  13. Export Sidebar Team Data

    As an admin, I'd like to export the data compiled amongst the sidebar teams to monitor internal adoption.

    1 vote

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  14. Align feedback with KPIs

    Want to be able to better report up how the ideas product is working on tie into the overall KPIs and OKRs that are important to the business.

    1 vote

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  15. Automate exports of Activity Reports

    For example, be able to use the API to send an export of this report to a particular email address.

    3 votes

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  16. 2 votes

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  17. New Activity Report needs filters by Forum at the top level, to go with Time period.

    When looking at the new Activity Report, you can filter by TIME PERIOD (last 30,90,365) but also need other filters such as a way to focus on specific forums and not the site as a whole.
    That would allow you to view all of this rich data insight in a focused way: Idea activity overview | Status updates | Activity by forum | Activity by source | Site traffic

    8 votes

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  18. Contributor Console Not Appearing in "Activity by Source" Report

    When feedback is captured via Contributor Console, it is not currently showing up in the Activity by Source pie chart. It would be beneficial because the team only uses Console to capture Contributor Feedback, and we would like to easily see how much feedback is being captured in that channel

    2 votes

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  19. Click on the scatter plot dots to open idea details in the Account Insights Report

    On the graph, it would be great to be able to click over directly to the idea from the chart. Right now you can see the tool tip, but to dig in more, I think you have to find the idea below the fold.

    1 vote

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  20. Ability to change time range view on Insights Report

    Would like to be able to choose from 30 - 365 days as same functionality as the Activity Report

    5 votes

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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello?,

    We’d love to hear a little more about how you’d want to use custom date range filtering on the Idea Insights report.

    Today, the Idea Insights report give you a snapshot of activity in the last 30 days (chatty, trending, this just in) as well as last 6 months (inactive, no status updates in a while).

    Is the goal to customize the date range of one of these section? Both?

    Thanks in advance.

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