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General Feedback

How should we improve our feedback and product management tools?
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  1. Export Report with Contributor and Department

    I would like the ability to export a report of ideas submitted by contributor name and the department that they are associated with.

    1 vote

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  2. Items that need tidying up needs a filter to choose a timeframe

    I love the Ideas that Need Tidying Up section. However, 6 months is a little long for us. Can we get a filter on it to choose our time frame for different situations?

    7 votes

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  3. Account Insights More Clickable

    The Account Insights is really helpful but we would like to be able to click into more areas of the report, rather than needing to leave the area to go to the idea grid.

    For example when looking at an individual idea, it would be nice to be able to click into each segment and view all the accts in it, or click into an account and have their account information open up.

    4 votes

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  4. Filter Reports by Category vs Forum

    Since we do not have multiple forums, and instead operate on categories, it would be great to filter your reports by category vs forum. For example, in the Activity Report, there is a "Activity by Forum" report which defaults to Forum vs Categories. We would like to see that there is a filter by categories on reports as such.

    1 vote

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  5. Report that Displays Which Ideas Have Gone In/Out of Each Status

    It would be helpful to have a report for our customer facing teams that can display all of the ideas that have gone in and out of each status in a given month. The activity report shows things like "10 ideas in, 6 ideas out" of a particular status, but it doesn't display the actual idea titles. A nice monthly summary of the ideas that have moved through statuses would be nice.

    4 votes

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  6. Include user sentiment in the activity report

    It would be nice to be able to see a snapshot of a custom timeframe for user sentiment around status updates that were made across the whole site, versus a specific forum/idea - including the thumbs up/down, any subsequent votes/comments made after the status, the percentage of emails opened/clicked/responded.

    This could give us a more holistic look into how users approach our overall brand/product on top of the more granular look we get per each post.

    Example, living in the Status Updates section of the Activity Report:

    During x timeframe -
    70 Statuses Updated
    994 Users Emailed
    29% opened, 14%…

    1 vote

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  7. Export Sidebar Team Data

    As an admin, I'd like to export the data compiled amongst the sidebar teams to monitor internal adoption.

    1 vote

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  8. Align feedback with KPIs

    Want to be able to better report up how the ideas product is working on tie into the overall KPIs and OKRs that are important to the business.

    1 vote

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  9. Automate and schedule exports

    For example, be able to use the API to send an export of this report to a particular email address.

    4 votes

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  10. New Activity Report needs filters by Forum at the top level, to go with Time period.

    When looking at the new Activity Report, you can filter by TIME PERIOD (last 30,90,365) but also need other filters such as a way to focus on specific forums and not the site as a whole.
    That would allow you to view all of this rich data insight in a focused way: Idea activity overview | Status updates | Activity by forum | Activity by source | Site traffic

    12 votes

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  11. 2 votes

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  12. Contributor Console Not Appearing in "Activity by Source" Report

    When feedback is captured via Contributor Console, it is not currently showing up in the Activity by Source pie chart. It would be beneficial because the team only uses Console to capture Contributor Feedback, and we would like to easily see how much feedback is being captured in that channel

    2 votes

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  13. Click on the scatter plot dots to open idea details in the Account Insights Report

    On the graph, it would be great to be able to click over directly to the idea from the chart. Right now you can see the tool tip, but to dig in more, I think you have to find the idea below the fold.

    1 vote

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  14. Ability to change time range view on Insights Report

    Would like to be able to choose from 30 - 365 days as same functionality as the Activity Report

    5 votes

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    Hello?,

    We’d love to hear a little more about how you’d want to use custom date range filtering on the Idea Insights report.

    Today, the Idea Insights report give you a snapshot of activity in the last 30 days (chatty, trending, this just in) as well as last 6 months (inactive, no status updates in a while).

    Is the goal to customize the date range of one of these section? Both?

    Thanks in advance.

  15. 2 votes

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  16. Bulk Action in Insights Tab

    Ability to bulk manage activities in the Insights tab (Items needing tidying up)

    1 vote

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  17. Report by label

    Ability to create charts and reports that show distribution of ideas across labels to understand areas of high/low user satisfaction.

    9 votes

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  18. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    52 votes

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  19. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    3 votes

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  20. End User Stats

    As an admin or contributor, I'd like to get a weekly email with a summary of this week's ideas to help me drive adoption of the web portal externally, rewarding power users for their engagement. For example, total requests per user and account in a given time period.

    1 vote

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