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General Feedback

How should we improve our feedback and product management tools?
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  1. Ability to print or export the Activity Report

    Allow me to print or export the dashboard so I can present it to my Exec team.

    36 votes
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    8 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  2. Export a list of users and their ideas/votes/comments

    You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

    34 votes
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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott responded

    Hi everyone!

    First, I want to apologize for the delay in an update here. Leaving an idea in “started” for two years is not clear or transparent communication with you, our customers!

    We are not currently working on a feature that allows you to export users with their ideas, votes, comments and requests. So we are going to move this idea back to “no status” for now.

    Please, continue to share your thoughts around this idea. This isn’t a “no.” But we do want to be upfront, though, that this is not currently on our Roadmap.

    Since this idea was created, we’ve released two features that could help with some of the paint points shared around this idea, and we want to share those.

    The Analysis Export lets you export a list of ideas and their supporters: https://feedback.uservoice.com/knowledgebase/articles/1083535

    The Users export includes users, and the total number of suggestions and…

  3. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    31 votes
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    4 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  4. Filter ideas based on date range

    When viewing an idea in the admin console, you can see the date it was created. This is sort of helpful, but you still have to count backward to determine the age of the idea.

    It would be helpful if the actual age of the idea was also shown for admins. Like created 2 weeks ago, or 1 month ago, or 2 years ago. This way they can quickly see how old the idea is.

    It would also be helpful if you could then filter ideas based on the age. So you could view all ideas that are 1 month…

    27 votes
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    3 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Be able to export comments with ideas

    Right now you can only export comments with the general export. And those comments are in a separate file.

    It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.

    25 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to create own reports, flters and dashboards

    Provide the ability for admins to create additional filters, reports and dashboards.

    For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

    Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

    It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

    It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

    24 votes
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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  7. Report on and drill into ideas created by channel/input source

    Report on and see which ideas are created from the site, widget, and apps.

    22 votes
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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  8. Filter and display ideas with specific activity during a time range

    When looking at ideas, it would be good to choose a date range, and have the displayed ideas filter to show only those that had activity in that range.

    15 votes
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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  9. New Activity Report needs filters by Forum at the top level, to go with Time period.

    When looking at the new Activity Report, you can filter by TIME PERIOD (last 30,90,365) but also need other filters such as a way to focus on specific forums and not the site as a whole.
    That would allow you to view all of this rich data insight in a focused way: Idea activity overview | Status updates | Activity by forum | Activity by source | Site traffic

    8 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks Mark – This is something we know is important. We’ll definitely be implementing the ability to select Forums/Categories as filters on insights, but we didn’t want to hold up release to start getting feedback.

    Thanks a lot for checking it out and for the early feedback!

  10. See the number of requests on a suggestion

    In the Feedback grid, you can see the number of comments or supporters on a suggestion.

    It would be useful for some use cases to also see the number of requests on a suggestion (could include multiple requests from the same user email address).

    8 votes
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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  11. Report by label

    Ability to create charts and reports that show distribution of ideas across labels to understand areas of high/low user satisfaction.

    4 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  12. Multi sort from the grid

    Allow more than 1 sort on the suggestion grid. Ex. primary and secondary sort like in excel

    4 votes
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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to change time range view on Insights Report

    Would like to be able to choose from 30 - 365 days as same functionality as the Activity Report

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

    Hello?,

    We’d love to hear a little more about how you’d want to use custom date range filtering on the Idea Insights report.

    Today, the Idea Insights report give you a snapshot of activity in the last 30 days (chatty, trending, this just in) as well as last 6 months (inactive, no status updates in a while).

    Is the goal to customize the date range of one of these section? Both?

    Thanks in advance.

  14. Ability to see the number of Zendesk Requests tied to an idea

    count number of zendesk requests attached to an idea

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Show sentiment score for individual pieces of feedback

    The Account Sentiment Report currently shows aggregate account sentiment scores based on all feedback submitted by each account. It would be helpful to also see sentiment scores for the individual pieces of feedback that make up this aggregate score.

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow for scoring on Ideas

    Just like we have in the Roadmap, be able to apply scoring to suggestions.

    3 votes
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    1 comment  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  17. Be able to customize date range for "New customer Activity" column

    The "New Customer Activity" column shows stats for the last 30 days, but as Product Managers build out reports they at times need to adjust that date range.

    This might mean going back in time to pull this for a specific month, or reporting on for a set time period like the month of October or a two week period etc...

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  18. Filter suggestions by the number of supporters they have

    e.g., Find suggestions that have over 50 supporters.

    3 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  19. Drill down reporting to the User/Account Level

    Ability to see within the UI - Users or Accounts who have submitted (created) the most ideas.

    2 votes
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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Private Forum Invitations Export

    Provide a CSV export for private forum invitations

    2 votes
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