General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
81 results found
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Report for Requests by Team Create an exportable report for Teams where it showcases each member's metrics of captured feedback, votes, and companies they are interacting with.
34 votes -
Contributor Sidebar Support with Outlook Desktop We would like to be able to use the contributor sidebar within the Outlook Desktop app. However, the contributor sidebar is not completely compatible with Outlook Desktop; When we try to use the Contributor Sidebar with the Outlook browser based experience, the Contributor Sidebar pane does not open within the Outlook browser window, instead the contributor sidebar pops out in a new, different window.
30 votes -
Add custom fields for contributors to fill out when capturing feedback from users Allow admins to add custom fields to the Contributor Sidebar, so they can capture additional information on requests captured by their internal teams.
21 votesIn the upcoming replacement of the contributor sidebar with a Chrome extension, contributors will be able to fill in the importance field and add attachments.
We're interested in hearing what other specific questions you'd like to ask contributors to fill out when submitting feedback on behalf of a user.
Many of you have already provided information to us (thank you!), but as you have additional suggestions, please share them!
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Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
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Allow contributors to add labels Contributors should be able to apply labels to ideas when they enter them.
17 votes -
Contributors see all feedback from their assigned accounts Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place
16 votes -
View all ideas & internal information from console We want our internal teams to be able to easily see all ideas and the relevant internal information (internal comments/statuses etc) through the contibutor console.
Right now the only available views are ideas that the team member has added feedback to / created or status updates - otherwise they are forced to use the search function.
We want our business units to be able to browse ideas like someone can on the web portal but see internal information.
16 votes -
16 votes
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New suggestions by contributors go through moderator approval I would like to require that new suggestions created by contributors get approved by a moderator before they are public.
16 votes -
Contributor Console needs export capabilities Love the new console - makes things much easier.
What we really need though is a way for contributors to export lists for different accounts within the contributor console.
This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.
12 votes -
Follow updates for everything an account supports It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.
11 votes -
Embedded contributor sidebar Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs
11 votes -
Microsoft Edge Support for the Contributor Sidebar Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.
11 votes -
Notify User that they have been subscribed to an idea through the sidebar Be able to notify the user that they have been subscribed to the idea via the sidebar
11 votes -
Add reporting on contributor sidebar Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar
11 votes -
Contributor Console missing Contributor Sidebar capabilities Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.
9 votesHey all,
Thanks for the feedback and support of this idea.
Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.
That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.
We are working on a few updates to help make this more clear moving forward.
Thanks again.
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Choose default and required settings for sidebar Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.
9 votes -
Capture Feedback on Multiple Users at Once Ability to capture feedback on multiple end-users at once
8 votes -
8 votes
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Mobile Enabled Contributor Sidebar Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.
7 votesHi Everyone,
We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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