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110 results found

  1. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    48 votes

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    6 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Integration with Outlook Desktop

    I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    27 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Search ideas in the sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    22 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Report for Requests by Team

    Create a report of Requests filtered by Teams configured for the Contributor Sidebar.

    Would be in the following locations:
    Idea → Insights & Activity → Filter to include "Requests" → add filter for Team

    Suggestions → Forum/Saved View → Activity & Moderation → Filter to include "Requests" → add filter for Team

    19 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  5. Capture feedback from customer without an email address

    We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

    19 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    For now, this is not functionality we will be implementing.

    There are two primary reasons for this:

    • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
    • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

    I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…

  6. Allow contributors to add labels

    Contributors should be able to apply labels to ideas when they enter them.

    15 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  7. Capture severity of feedback when using Sidebar

    When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.

    14 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hello,

    We’re currently working on enhancements to the contributor experience for communicating additional importance of ideas.

    We’re also going to make it easier, via the admin console, to quantify the impact of these ideas that contributors communicate are important.

    More updates to come soon.

    Thanks,

  8. Be able to add multiple requests at once in the Contributor Sidebar

    When capturing a request in the sidebar, be able to add multiple requests and users at once. After a call or onsite, often internal teams have multiple people and requests they need to connect to an idea.

    Having to do this one by one is time consuming, and makes it harder for those internal teams to capture the data for product.

    14 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 13 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  10. New suggestions by contributors go through moderator approval

    I would like to require that new suggestions created by contributors get approved by a moderator before they are public.

    13 votes

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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Add custom fields for contributors to fill out when capturing feedback from users

    Allow admins to add custom fields to the Contributor Sidebar, so they can capture additional information on requests captured by their internal teams.

    12 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

  12. Embedded contributor sidebar

    Have the ability to embed the contributor sidebar to allow seamless integration into custom environments, like internal CRMs

    11 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Microsoft Edge Support for the Contributor Sidebar

    Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.

    11 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  14. Notify User that they have been subscribed to an idea through the sidebar

    Be able to notify the user that they have been subscribed to the idea via the sidebar

    11 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Add reporting on contributor sidebar

    Show more information about sidebar requests in the admin portal and the analysis export so we can analyze what is coming in from contributor sidebar

    11 votes

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    4 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Follow updates for everything an account supports

    It would be great to follow accounts, so that when an update occurs for anything a user on an account is associated with, I can be aware as well.

    10 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Contributors see all feedback from their assigned accounts

    Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place

    9 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    9 votes

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    4 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  19. Choose default and required settings for sidebar

    Allow users to chose their own default settings for sidebar. Some people want customers automatically subscribed and some want to require specific fields.

    9 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Flag Idea as Important Retroactively

    We would like to be able to "Flag as Important" after the initial feedback is captured. Sometimes our Contributors forget to flag initially or decide they want to escalate the idea after the initial capture.

    8 votes

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