General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
75 results found
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Select multiple forums/statuses in menu of Advanced Filters/Filters etc. using command/ctrl + shift Similar to selecting multiple cells in Google Sheets, it would be convenient to auto-select in between the two clicks for content populating the Advanced Filter/Filter lists.
1 vote -
Enhance Salesforce opportunity sidebar to give contributors the option to create a new idea first Make improvements to the salesforce opportunity sidebar so that account executives can have the choice of first leading with creating a new idea rather than collecting private customer feedback
1 vote -
1 vote
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Add Internal note when entering a new idea The ability for a contributor (staff member) to also add an internal note in addition to the current fields when entering a clients idea via the contributors portal.
1 vote -
1 vote
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Ability to understand the engagement of contributor ideas' I post several ideas and I don't get too much information about it, like:
who saw my idea? where the users came from?
wow much time people spend reading about it?I just see that I invest a good time sharing my ideas but never get any feedback or follow up the discussion.
1 vote -
Internal Status Updates Link Out To Contributor Console When internal status is updated, the contributor gets a link that goes to the web portal -- can we instead redirect them to the contributor console?
it's a bit of a confusing experience for them if we're trying to get them onboarded using the console and now they can only leave additional comments through the web portal
1 vote -
Searching for Multiple Accounts with Same Name In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.
1 vote -
Default Forum based on Brand in Zendesk sidebar app We have different Uservoice forums for each of our brands. When agents capture feedback from the Zendesk sidebar app, they manually select the forum corresponding to the brand on that ticket. It would be awesome if we could have the Uservoice forum already selected for that brand to save agents a step.
1 vote -
1 vote
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Formatting for Feedback Provide a WYSIWYG editor or rich-text formatting (including hyperlinks) for feedback gathered via the contributor sidebar.
1 vote -
Make it clear required fields were not filled out in Contributor Sidebar Ideally, the Save button on the contributor sidebar should be greyed-out when an idea has not been selected.
A few of our contributors got tripped up by this, they typed in the feedback, clicked the save button and got confused because nothing happened. They didn't realize that their feedback hadn't been submitted because they hadn't selected an idea.
1 vote -
Sidebar: Refresh the users found on the page When I navigate to a new page while having the sidebar open, I want the sidebar to refresh the users it has found on the page. Currently, I have to close the sidebar for it to search the page again.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Add Public Comment or Update Description of Idea within Contributor Console When adding support to an idea from contributor sidebar, be able to add public comment from contributor to an existing idea
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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See who has requested a suggestion in the sidebar Where ever we show a count of requests on a suggestion on the Contributor Sidebar, be able to see who has requested it. This way I won't waste time logging a duplicate request.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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