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General Feedback

How should we improve our feedback and product management tools?
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  1. 2 votes

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  2. Capture feedback by forwarding an email to UserVoice

    So I can quickly forward feedback from my email client to UserVoice

    2 votes

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  3. Default forum when capturing feedback in sidebar

    Instead of having to select any of the forums on the account, allow a forum to be set as a default per user.

    2 votes

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  4. Contributor Console: Filter Status Update by Product Area or Forum

    Ability to filter the public status updates by Forum. Sometimes you want to see updates for a specific product (our forums are product based).

    Additionally, we have some internal forums that would be nice to filter out of this view.

    2 votes

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  5. Contributor Console: Include Account Name on Activity Page

    When on Your Activity page, include the Account name when capturing feedback for a user. "You captured feedback for Jane Doe from UserVoice". Link to the Account feedback.

    Sometimes the account is more important than the person and you may forget what company that user belonged to. So this would be helpful context.

    2 votes

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  6. Contributor Console: Roadmap doesn't take up enough of available space

    The Roadmap only shows 3.5 columns in my view; meanwhile, almost half the screen real estate is still available. Seems like a bug.

    2 votes

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  7. Contributor Console: Internal Roadmap Scroll not visible by default

    The left/right scroll for roadmap is not shown in my view without having to scroll down to see it. Usability issue.

    2 votes

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  8. Submission Confirmation For Contributors

    As a contributor, I would like to receive confirmation that an idea I've submitted via sidebar has been created and is live in the forum.

    2 votes

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  9. Option to subscribe users without linking feedback to a suggestion

    When capturing feedback with the sidebar, it would be helpful to be able to subscribe the user to future/potential status updates, even if I'm not linking the feedback to a suggestion when I capture it.

    2 votes

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  10. In Zendesk app, show status of requests captured against it

    It would be helpful if the zendesk ticket could see the status of the request captured against it.

    2 votes

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  11. track users by phone number

    Instead of requiring email addresses, allow us to track them by phone number as well

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  12. Select if Contributors will be using the Sidebar as a bookmark or within Zendesk

    When inviting contributor users, I want to denote that they will be using the Zendesk app, so that they receive the proper instructions for set up. They do not need to set up a bookmark.

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  13. When setting a status, allow an editable subject field

    Want to be able to edit the subject of status updates, to more effectively communicate with our users.

    2 votes

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  14. 2 votes

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  15. Weekly email with sidebar request stats

    As an admin or contributor, I'd like to get a weekly email with a summary of this week's requests to help me drive adoption of the sidebar internally and to make sure I am on top of the feedback coming in through our internal teams.
    - total requests this week per team and per person
    - top suggestions for the week per team, with # requests per suggestion, and customer names
    - any new suggestions created by a contributor

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  16. Do not require request text

    I only want to add the customer as a supporter and not be forced to type in text.

    2 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  17. 1 vote

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  18. Disable Internal Roadmap menu option in contributor console per user's permissions

    It would good to disable the menu option completely for users who don't have the appropriate permissions.

    1 vote

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  19. Update Description verbiage in contributor tools to indicate that the description will be public

    In the Contributor tools, the Description header says "Description (optional)". We would love to have this indicate that this field is public similar to the feedback section indication that that section is private.

    1 vote

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  20. 1 vote

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