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General Feedback

How should we improve our feedback and product management tools?
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  1. Enable "blocker" feature on a per-user basis

    We would really love to use the "blocker" feature when capturing feedback with the Contributor Sidebar and Salesforce integration. However, with a few different teams utilizing the sidebar, and each of those teams having a different definition of what a "blocker" is, we worry we may get suggestions marked as "blockers" for a a number of different reasons.

    It would be INCREDIBLY helpful to us if we were able to enable the ability to mark a suggestion as a "blocker" on a per-user basis. That way we could ensure that each user with the "blocker" feature enabled is working off…

    7 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile Enabled Contributor Sidebar

    Allow mobile sales people to submit customer feedback via their phone or iPad via Contributor Sidebar.

    7 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  3. 7 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to include custom text and links in the Contributor sidebar

    When using the sidebar, some customers want to be able to include specific instructions for their contributors or links to external resources.

    7 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  5. Microsoft Edge Support for the Contributor Sidebar

    Please allow the addition and use of the Contributor Sidebar in Microsoft Edge.

    6 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  6. Subscribe multiple customers to an idea when capturing feedback

    For the contributor sidebar / adding support, it would be useful to be able to add more than one subscriber to the feedback.

    My use case is that I had a meeting with a customer and I'm capturing feedback from the notes I have from the meeting. From this company, I have two people that I'd like to subscribe to updates on these items but I really don't want to create double entries for this because it's tedious work.

    6 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Browser extension for contributor sidebar

    I would like an extension for the contributor sidebar so that I can capture feedback on some websites that block bookmarklets; for example twitter, intercom, github, salesforce lightning

    6 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  8. Automatic management of contributors

    Automatically create and remove contributors and assign to teams.

    6 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  9. Indicate how many requests teams and team members are capturing

    This would help monitor and drive adoption in an organization.

    6 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  10. Ability to push a custom email from the contributor console and sidebar when capturing an idea or piece of feedback.

    When capturing feedback on behalf of a prospect or user, I'd like to have the ability for the option to have control of an email notification on save. This way when I capture the feedback I can immediately message the prospect or user that their feedback has been captured and have additional context/control over the communication.

    4 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Attachments in Contributor Sidebar

    Be able to add an attachment in the Uservoice contributor sidebar.

    When we get features through email, a lot of the time pictures or files are included for context. But there's no option to upload a file in the contributor sidebar.

    4 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  12. Contributor entered Feedback should count as a vote

    When I enter a user's feedback using the sidebar and link it to an existing suggestion I want it to count as a Vote for the suggestion linked to otherwise the feedback manager reviewing support for a suggestion is unlikely to spot that these users also have an interest in it (as the feedback is hidden away in the list of activity for the suggestion rather than the count of supporting users.
    Annotated screenshot attached.

    4 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    This is currently how this feature works; when feedback is provided by a contributor on behalf of a user, that user is counted as a voter for the idea. If this is not how it is working for you, please let us know and we can investigate it.

    - Jared

  13. Sidebar Linking Ideas Should Add User's Idea as Comments on the linked Idea

    When using the Sidebar, we're asked to get the client's idea in the Private section which is visible to Admins on the Uservoice portal and then link to an existing idea if it's close enough. This is a fantastic model to avoid duplicate postings and to ensure we have an accurate number of supporters for any given idea. However, my client's idea may be slightly different or have a different outlook than the currently posted Idea I'm linking to.

    Current functionality will allow me to add private comments on behalf of a user to an existing idea and subscribe that…

    4 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  14. Sidebar Metrics

    I would like to be able to find the number of new ideas created through sidebar, as well as the total number of requests that came in through sidebar. I would also like to be able to do this without using the API

    4 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Contributors Post Ideas Anonymously

    When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.

    3 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  16. Contributor Console needs export capabilities

    Love the new console - makes things much easier.

    What we really need though is a way for contributors to export lists for different accounts within the contributor console.

    This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.

    3 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  17. Roadmap movement

    It would be great to see Roadmap movement like the user activity. When you click on Road map it would be helpful to see both the Roadmap itself and then an activity log of movement on the Roadmap.

    3 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  18. 3 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mitigate against duplicate feedback requests

    If the same Contributor is capturing the same piece of feedback, logged on behalf of the exact same user, do not allow submission, and give some indication that this has already been captured.

    3 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow agent to Change email address Zendesk Sidebar

    It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.

    3 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

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