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General Feedback

How should we improve our feedback and product management tools?
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  1. Show linked work items to contributors

    When linking feedback, show the contributor if the idea has linked work items (Jira, Azure Devops/VSTS_.

    3 votes

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  2. Contributors Post Ideas Anonymously

    When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.

    3 votes

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  3. 3 votes

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  4. 3 votes

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  5. Mitigate against duplicate feedback requests

    If the same Contributor is capturing the same piece of feedback, logged on behalf of the exact same user, do not allow submission, and give some indication that this has already been captured.

    3 votes

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  6. Allow agent to Change email address Zendesk Sidebar

    It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  7. Edit customer requests in the sidebar

    I want to be able to edit captured feedback from a user in the sidebar.

    Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  8. Contributor Sidebar - filter 'top requests' by category

    The Contributor Sidebar has a page where you can see the top requested ideas from each internal team. It would be great if contributors could filter that list down by forum and category.

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  9. 3 votes

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  10. The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user

    If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…

    3 votes

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    Deferred  ·  Claire Talbott responded

    Hi everyone!

    We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.

    As a result, we won’t be implementing this idea.

    Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!

  11. Contributors to add weighted importance average on behalf of customer

    Ability for contributors to add the weighted average importance to an idea on behalf of a customer when capturing feedback

    2 votes

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  12. Contributor Console should also list feedback captured without idea

    The activity stream in the Contributor Console does only list Feedback captured with a link to an idea.
    This reflects how it works in "Ideas & Feedback | All Activity" in the Admin interface, but both are wrong. "All" means all. So also feedback without idea should list there. In the admin at least you can select "Needs idea". In the Contributor Console I do not see such an option.

    2 votes

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  13. Capture Feedback on Multiple Users at Once

    Ability to capture feedback on multiple end-users at once

    2 votes

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  14. Notifications for Flagged Ideas

    Admins notified when an idea has been flagged

    2 votes

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  15. Request to Become a Contributor

    I’m in a situation where we have sales units places globally and I do not know the names of all these people and therefor I cannot invite them from the admin console. Not all of them at least. I can identify a part of our sales and support people and invite them. But I’m wondering if it would be possible for the rest to request to be a contributor?

    2 votes

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  16. UserVoice Salesforce Lightning Component

    I’m not expecting anything much different from what is being captured from the Salesforce Opportunity record. It would be the same fields to capture the contact’s email, feedback, vote/idea and any need for escalation. It would be just the information being asked by the Sidebar but made into a Lightning component so that it is integrated right into Salesforce. I have been in several calls with Customer Success members last week and it was definitely a struggle trying to help them install the Chrome bookmark and guide them to use this outside of Salesforce.

    2 votes

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  17. Filter idea search in contributor console by Forum

    Some of the forums are archived and not relevant, and I don't need their results cluttering my search in the contributor console.

    2 votes

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  18. More Granular Roadmap View Access

    Ability to grant/restrict Roadmap view access in the Contributor Console by Team or individual Contributor

    2 votes

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  19. FRs by Account in Table Format and/or Export

    I'd like to easily review all Feature Requests that match a customer or keyword (eg.. company name) in a simple and easy to review table; as opposed to the blog view we can see in the activity dashboard search results today. I'd also like the ability to easily export that table of data into a CSV/XLS

    2 votes

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  20. Contributors should be notified when ideas associated with their feedback gets commented on

    Contributors should be notified when ideas associated with their feedback gets commented on

    2 votes

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