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General Feedback

How should we improve our feedback and product management tools?
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88 results found

  1. Flagging an idea as important in the admin portal behaves differently than any other console

    If you flag an idea as important in the admin portal, it only associates this activity with the admin who placed the flag. If you do it elsewhere (console, sidebar, contributor dashboard) then it is associated with the user/account that it is being flagged on behalf of. We would like to be able to do this from the admin console as well.

    1 vote

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  2. Show Internal Status updates in Internal Comments

    Show internal status updates in the Internal comments tab so they don't get lost amongst the All Activity tab that includes a large volume of customer comments

    2 votes

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  3. Public Status Text Colour

    Hi,

    The current problem I am facing is that I am allowed to choose colours to the public status background but not the text colour. I have add a custom CSS to change the text colour for the portal (perfect) but when I see the status in the Idea Insights page the text is white. =/

    Can I have an option to set the text-colour of the public status that would be applied to the public portal and my Idea Insights page?

    2 votes

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  4. The ability for internal team members to upvote an idea on behalf of a customer without needing to add additional feedback

    Currently, feedback needs to be added when upvoting an idea on behalf of a customer. If the current idea already includes everything and no additional feedback is needed it would be nice for the ability for internal teams to just upvote the idea on behalf of a customer instead of adding something repetitive if it is not needed.

    2 votes

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  5. "Create New Idea" button on Sidebar to be larger and more visible

    The create new idea link at the bottom of the similar ideas search on the sidebar is too small. It would be great if this option can be larger and more visible so contributors do not miss it

    1 vote

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  6. Select multiple forums/statuses in menu of Advanced Filters/Filters etc. using command/ctrl + shift

    Similar to selecting multiple cells in Google Sheets, it would be convenient to auto-select in between the two clicks for content populating the Advanced Filter/Filter lists.

    1 vote

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  7. Enhance Salesforce opportunity sidebar to give contributors the option to create a new idea first

    Make improvements to the salesforce opportunity sidebar so that account executives can have the choice of first leading with creating a new idea rather than collecting private customer feedback

    1 vote

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  8. 1 vote

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  9. Ability to See Voter Names on Ideas in the Contributor Console

    Enable a view to see the individual names of who has voted on each idea

    2 votes

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  10. Translation of ideas within the contributor sidebar

    Translation capabilities within the contributor sidebar and console

    2 votes

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  11. 2 votes

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  12. Internal user region and idea

    The ability to see the internal users (contributors) region to know which team from our international contributors have captured feedback and to track trends

    3 votes

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  13. 2 votes

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  14. Contributors to add importance rating on behalf of customer

    Ability for contributors to add the weighted average importance to an idea on behalf of a customer when capturing feedback

    25 votes

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  15. Contributor Console should also list feedback captured without idea

    The activity stream in the Contributor Console does only list Feedback captured with a link to an idea.
    This reflects how it works in "Ideas & Feedback | All Activity" in the Admin interface, but both are wrong. "All" means all. So also feedback without idea should list there. In the admin at least you can select "Needs idea". In the Contributor Console I do not see such an option.

    4 votes

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  16. Contributors see all feedback from their assigned accounts

    Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place

    16 votes

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  17. Capture Feedback on Multiple Users at Once

    Ability to capture feedback on multiple end-users at once

    8 votes

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  18. Notifications for Flagged Ideas

    Admins notified when an idea has been flagged

    3 votes

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  19. Request to Become a Contributor

    I’m in a situation where we have sales units places globally and I do not know the names of all these people and therefor I cannot invite them from the admin console. Not all of them at least. I can identify a part of our sales and support people and invite them. But I’m wondering if it would be possible for the rest to request to be a contributor?

    2 votes

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  20. View internal notes via contributor console

    The ability for contributors to also view internal idea notes, in addition to status messages in the idea overview.

    7 votes

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