General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
118 results found
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Ability to push a custom email from the contributor console and sidebar when capturing an idea or piece of feedback. When capturing feedback on behalf of a prospect or user, I'd like to have the ability for the option to have control of an email notification on save. This way when I capture the feedback I can immediately message the prospect or user that their feedback has been captured and have additional context/control over the communication.
6 votes -
FRs by Account in Table Format and/or Export I'd like to easily review all Feature Requests that match a customer or keyword (eg.. company name) in a simple and easy to review table; as opposed to the blog view we can see in the activity dashboard search results today. I'd also like the ability to easily export that table of data into a CSV/XLS
2 votes -
Contributors should be notified when ideas associated with their feedback gets commented on Contributors should be notified when ideas associated with their feedback gets commented on
3 votes -
Internal Status Updates Link Out To Contributor Console When internal status is updated, the contributor gets a link that goes to the web portal -- can we instead redirect them to the contributor console?
it's a bit of a confusing experience for them if we're trying to get them onboarded using the console and now they can only leave additional comments through the web portal
1 vote -
Contributor Console Search Defaults to Ideas It would be helpful if the Contributor Console search to default to Ideas when performing a search, as that is the most common item we will be searching for
1 vote -
Need a filter on the Activity Feeds of Contributor Console Need a filter on the feedback dashboard, The ability to see ideas based on status, such as "In Development".
1 vote -
View all ideas & internal information from console We want our internal teams to be able to easily see all ideas and the relevant internal information (internal comments/statuses etc) through the contibutor console.
Right now the only available views are ideas that the team member has added feedback to / created or status updates - otherwise they are forced to use the search function.
We want our business units to be able to browse ideas like someone can on the web portal but see internal information.
9 votes -
1 vote
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3 votes
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Contributors Post Ideas Anonymously When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.
3 votes -
Capture feedback by forwarding an email to UserVoice So I can quickly forward feedback from my email client to UserVoice
4 votes -
Default forum when capturing feedback in sidebar Instead of having to select any of the forums on the account, allow a forum to be set as a default per user.
2 votes -
5 votes
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Searching for Multiple Accounts with Same Name In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.
1 vote -
Contributor Console needs export capabilities Love the new console - makes things much easier.
What we really need though is a way for contributors to export lists for different accounts within the contributor console.
This allows our field reps to more easily review the supported ideas for our accounts during quarterly review business calls.
5 votes -
Contributor Console: Filter Status Update by Product Area or Forum Ability to filter the public status updates by Forum. Sometimes you want to see updates for a specific product (our forums are product based).
Additionally, we have some internal forums that would be nice to filter out of this view.
2 votes -
Contributor Console: Roadmap doesn't take up enough of available space The Roadmap only shows 3.5 columns in my view; meanwhile, almost half the screen real estate is still available. Seems like a bug.
2 votes -
Contributor Console: Internal Roadmap Scroll not visible by default The left/right scroll for roadmap is not shown in my view without having to scroll down to see it. Usability issue.
2 votes -
Contributor Console missing Contributor Sidebar capabilities Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.
9 votesHey all,
Thanks for the feedback and support of this idea.
Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.
That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.
We are working on a few updates to help make this more clear moving forward.
Thanks again.
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Let agents filter by category in the Zendesk sidebar app Today, agents can filter ideas in the Zendesk sidebar app by Forum, and they can do a text search within those. It would be awesome if once they select a forum, they could also filter by the categories in that forum. This would help them find the right idea if a text search produces a lot of results.
1 vote
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