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General Feedback

How should we improve our feedback and product management tools?
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5 results found

  1. Filters are difficult to navigate

    The old UI made it easier to filter through ideas. Additionally it is difficult to navigate through the idea grid to distinguish statuses, votes, and created.

    6 votes

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    1 comment  ·  Ideas  ·  Admin →
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    Started  ·  Torre Matthew responded

    Hey there!


    Thanks for your feedback and support of this idea. We have been able to gather perspective on a number of areas in which our filtering experience on the idea grid can be improved. There is not a single solution that addresses all the feedback we've received. With that in mind, I thought it might be helpful to provide a bit more insight into the specific problems, as informed by the themes of this feedback, that we've focused on solving as we being work on this.


    • It is hard to visualize what filters are applied when working with a filtered view of the idea grid.


    • It is hard to make changes to applied filters directly from the idea grid.


    • It is not obvious that filters can be applied and updated on columns in addition to the main idea grid filter (fly-out from the right hand side of the grid).

  2. Allow admins to set the creator on ideas that are captured on a users behalf.

    Allow UserVoice Admins to Submit Ideas on Behalf of a Customer

    It would be very helpful if UserVoice allowed a UV administrator to be able to create a UV suggestion/idea on behalf of a user, as if they submitted it.

    From time to time, it may make more sense for us to go ahead and create a suggestion for the customer versus asking them to do it.

    Currently, UV supports the ability to submit feedback on behalf of a customer, but not the idea itself.

    31 votes

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    Started  ·  8 comments  ·  Ideas  ·  Admin →
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  3. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    9 votes

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    Started  ·  Torre Matthew responded

    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  4. 12 votes

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    1 comment  ·  Integrations  ·  Admin →
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    Started  ·  Torre Matthew responded

    Hey all,

    We’re currently working on a UserVoice for MS Teams connector that will enable the ability to push important UserVoice events (new ideas, status updates, comments, etc) into your MS Teams team channels.

    Be on the lookout for more updates from us on this feature.

    Thanks,

  5. Automatic management of contributors

    Automatically create and remove contributors and assign to teams.

    6 votes

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    Started  ·  Jared Shaffer responded

    Hi there 👋  We are implementing support for SCIM. This protocol will allow you to manage UserVoice access via other user management systems like Okta and ease your team's onboarding and off-boarding processes. Thanks for the feedback, we're excited for this one and hope you are too!

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