Allow agent to Change email address Zendesk Sidebar
It isn't possible to edit the email address that is autopopulated in the Zendesk Contributor sidebar. Would like for the support agent to change the email for the contributor.
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
When there is no email address in the user record in Zendesk, the integration tries to use the email address of the user who's request was captured previously.
When using the zendesk app to capture a request, allow the contributor to select which email it should be when there are multiple