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susan.parrish

← Customer Feedback & Ideas for UserVoice

My feedback

15 results found

  1. Customize end-user filter options in the portal

    8 votes

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    1 comment  ·  General Feedback » Web Portal  ·  Admin →
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    susan.parrish commented  · 

    Allow end users to filter feedback based on a particular data point. This is available in the admin UI but not for end users.

  2. Manually order a forum category positions

    33 votes

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    8 comments  ·  General Feedback » Ideas  ·  Admin →
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    susan.parrish commented  · 

    I want to be able to set the order the forums show on my portal.

  3. Intercom Integration

    92 votes

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    9 comments  ·  General Feedback » Integrations  ·  Admin →
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    susan.parrish commented  · 

    Would like for the contributor sidebar to not pop up in a separate window when on the intercom page. It should pop up in line for the best experience.

  4. Allow contributors to add labels

    16 votes

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    1 comment  ·  General Feedback » Contributor Tools  ·  Admin →
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    susan.parrish commented  · 

    Contributors should be able to provide labels to help reduce effort of the admins managing feedback in the admin console.

    susan.parrish shared this idea  · 

  5. Add place to post guidelines, instructions for a forum.

    3 votes

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    1 comment  ·  General Feedback » Ideas  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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    susan.parrish commented  · 

    Without having the KnowledgeBase feature, we don't have a uservoice hosted site to add announcements or posting guidelines that we can link to outside of the main page or the forum welcome message. Would liek to be able to host a page with our guidelines.

    susan.parrish shared this idea  · 

  6. If idea is flagged by a user, show it as flagged even if they refresh the page

    4 votes

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    0 comments  ·  General Feedback » Ideas  ·  Admin →
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    susan.parrish supported this idea  · 

  7. Capture severity of feedback when using Sidebar

    16 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    Started  ·  AdminTorre Matthew (Product Manager, UserVoice) responded

    Hello,

    We’re currently working on enhancements to the contributor experience for communicating additional importance of ideas.

    We’re also going to make it easier, via the admin console, to quantify the impact of these ideas that contributors communicate are important.

    More updates to come soon.

    Thanks,
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    susan.parrish commented  · 

    Occasionally, high-priority customers are talking with executives or project managers and need something updated in our software quickly.

  8. Option to hide "subscribe user to updates" in the Contributor Sidebar

    14 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    susan.parrish commented  · 

    We do not want any admins to accidentally send an update to subscribers because we are not using the portal publicly.

  9. Label ideas automatically

    22 votes

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    3 comments  ·  General Feedback » Ideas  ·  Admin →
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    susan.parrish commented  · 

    Would like to labels to be applied automatically based on key words in the suggestion

  10. Edit customer requests in the sidebar

    3 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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    susan.parrish commented  · 

    Contributor should have the option to de-link a customer from a suggestion or edit

  11. Allow admins to set the creator on ideas that are captured on a users behalf.

    30 votes

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    8 comments  ·  General Feedback » Ideas  ·  Admin →
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    susan.parrish commented  · 

    When using the contributor sidebar, would like to be able to post to the forum with the customer/user name as the submitter, instead of the internal employee/contributor.

  12. Select if Contributors will be using the Sidebar as a bookmark or within Zendesk

    2 votes

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    0 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
    susan.parrish shared this idea  · 

  13. Ability to capture NPS for different products on the same account

    22 votes

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    1 comment  ·  General Feedback » NPS  ·  Admin →
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    susan.parrish commented  · 

    Be able to capture sentiment by forum rather than as a whole for the portal.

  14. Export contributors and their requests

    7 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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  15. Hover over suggestions in the Top request List in the sidebar

    2 votes

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    0 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    susan.parrish shared this idea  · 

Feedback and Knowledge Base

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