Create more robust Admin Permissions
Create admin permissions so that specific admin can only do specific activities. I would like to be able to assign which admin can access which forums as well as who can moderate and do other activities. I would also like to choose who can alter the each section of the settings. Ex. Only certain Admin can change Web portal Appearance and features and only certain Admin can delete Admin.
E.g. Requirement – Permissions on "email subscribers"
E.g. Requirement – Permissions on "post status update / email subscribers"
AdminMoody Ziedan (Admin, UserVoice) commented
We would like to have additional user permissions than what's currently available. Maybe the option to choose what permissions to give certain admins or contributors might be the most ideal. Or having another license in-between admins and contributors.
Ideally, I would prefer to be able to toggle certain features off and on for each admin. Our admins need to see and respond to feedback, but they should not be able to create new forums or invite other users.
Tim Frietas commented
Agreed, though I'd settle in the short term for a matrix describing what each permission level does for each of the following in the screenshot attached (and how they map to the API, which we are using to manage permissions for hundreds of internal users).
Also, the information I've been given so far is conflicting. With workign with support I was told that Suggestions - "Limited" access would allow only the following actions:
-Add end-user comments
-View all Data (SFDC OPP #'s, users, accounts)
-Add Suggestion to Roadmap
-View attachments on Ideas in the admin console
-View Already Created Segments
But there's a separate permissions dropdown for Roadmap. Does this mean Suggestions permissions can override Roadmap permissions?
Lots of confusion here!
This is surprising that this doesn't exist.
Zak Hynd commented
Our IT team manage the licencing, integrations etc. for all of our software subscriptions, and they do it well. Some other software providers offer special (cheaper/free) licences for these purposes. The IT team doesn't need all the feedback/product management tools of the admin portal.
Arguably it's in everyone's best interest to facilitate the IT team to manage these limited settings - they make it easier for teams to engage with UserVoice, which eventually will lead to more licence sales for UserVoice.
Accounts want to be able to set up limited access licenses. For example, they might need IT teams to have access to SSO and custom design settings, but not view feedback. Or view only licenses for teams to view reports, but not have access to editing or managing feedback.
Add a seat type for features. If this is going to be used for a backlog, the ability to have many more people needs to be an option for this one section
Kate Doebler commented
In general, it's very inconvenient that there are 2 separate UIs for managing users. I should be able to go in to the general "users" UI and manage everything about that person, what forums they do and don't have access to, removing access etc. However, today I need to 'bop around' between the "users" UI and the "forums" UI in order to manage any particular person's access to a forum or several forums. It's very inconvenient and hard to quality control who has access to what when. (I realize there are reports, but now I've got XLS open, and two different UIs... you get the picture.)
In order to share features and feedback with developers (and others), those people currently need admin access to UserVoice. We would like a way to give them access to read this information but not change it, ideally for free.
[Deleted User] commented
Second that. I have 2 forums and not all users are a member of both forums. If i search for a user now i cannot see for which forum they have been invited. This is very awkward.
You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.
If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.
For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).
Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the user's access to certain Forums.