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mouse

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  1. 14 votes

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    2 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 11 votes

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    4 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    mouse commented  · 

    Ideally, I would prefer to be able to toggle certain features off and on for each admin. Our admins need to see and respond to feedback, but they should not be able to create new forums or invite other users.

    mouse supported this idea  · 
  3. 41 votes

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    2 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 3 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 9 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 4 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 4 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 6 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  9. 5 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 7 votes

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    1 comment  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 1 vote

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    0 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  12. 15 votes

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    2 comments  ·  General Feedback » Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  13. 4 votes

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    0 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  14. 83 votes

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    6 comments  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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    mouse commented  · 

    +1, I have two use cases -

    There are often comments within a thread where we address that particular concern, but not the entire thread's topic, so it would be nice to be able to "close" that comment with a message. This could be similar to a "status" message, where users can't reply and create threads.

    Second scenario - I like the ability to email users directly and ask them for their expanded feedback as it is now, but it would be nice to also have the option for this to live on the page itself. The benefit of this is that it shows others who have subscribed to that thread that we are actively listening and participating.

    For example, we have a giant thread right now where users are asking to remove a specific feature - we are not ready to address that, but there are comments within that thread that I have been interacting individually through email to get more info. The downside to this is that our community feels we are not actually listening or engaging because they don't see the individual replies we've done within the thread - and leaving a status on the thread itself would not address those specific points that are in the comment section.

    Allowing threading maybe only for admin-created conversations would help with moderation and clutter, while still providing transparency and help build trust.

    mouse supported this idea  · 
  15. 4 votes

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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 40 votes

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    5 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Claire Talbott responded

    Hi everyone! First, I want to apologize for the delay in an update here. Leaving an idea in “started” for two years is not clear or transparent communication with you, our customers! We are not currently working on a feature that allows you to export users with their ideas, votes, comments and requests. So we are going to move this idea back to “no status” for now. Please, continue to share your thoughts around this idea. This isn’t a “no.” But we do want to be upfront, though, that this is not currently on our Roadmap. Since this idea was created, we’ve released two features that could help with some of the paint points shared around this idea, and we want to share those. 

    The Analysis Export lets you export a list of ideas and their supporters: Measure the Impact of Ideas with the Analysis Export

    The Users export…

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  17. 49 votes

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    0 comments  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 55 votes

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    5 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  19. 142 votes

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    30 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  20. 214 votes

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    9 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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