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John R

← Customer Feedback & Ideas for UserVoice

My feedback

4 results found

  1. Show sentiment score for individual pieces of feedback

    5 votes

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    0 comments  ·  General Feedback » Reports & Exports  ·  Admin →
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    John R shared this idea  · 

  2. Manually order a forum category positions

    35 votes

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    8 comments  ·  General Feedback » Ideas  ·  Admin →
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    John R commented  · 

    If you use multi-digit numbers for the title of Labels and Categories, they do not get sorted numerically. (only the first digit is used for the sort order)

    screenshot: https://cl.ly/3F1M2H2P2D3D

  3. Allow agent to Change email address Zendesk Sidebar

    4 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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    John R commented  · 

    When there is no email address in the user record in Zendesk, the integration tries to use the email address of the user who's request was captured previously.

  4. Contributors to add importance rating on behalf of customer

    24 votes

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    6 comments  ·  General Feedback » Contributor Tools  ·  Admin →
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    John R commented  · 

    When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.

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