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An error occurred while saving the comment
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
An error occurred while saving the commentJohn R commented
When there is no email address in the user record in Zendesk, the integration tries to use the email address of the user who's request was captured previously.