Be able to set user display name in sidebar
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
Kevin Praeger commented
I disagree with the decision to defer this. I think the functionality of adding a display name should exist in any place a new contact can be added. It seems to work fine in the portal, and the admin site, except for the contributor sidebar. The fact that it's difficult to correct this data afterwards is also another factor.
Jessica Martinez commented
Users added through the contributor sidebar only get an email and not a nice display name. For those not living in Salesforce, it is handy to be able to add a suggestion using the customer's name.
It also just looks a lot nicer when the users are added with their names, rather than whatever randomness they have as the start of their email address.
We imported users, and they all have nice display names, but now all the new feedback items are being added with the start of the email addresses.