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Kevin Praeger

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  1. 1 vote

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    1 comment  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    I think this idea is not for a UserVoice product. Wrong website?

  2. 3 votes

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    0 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
  3. 391 votes

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    61 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

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    Kevin Praeger commented  · 

    I happened to notice that when you evaluated this in 2020, there was 39 voters. Now there are 381. It might be worth re-evaluating this request.

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    Kevin Praeger commented  · 

    I think that is the right choice to defer this project. This may be a nice feature in the future, but I would prefer to see more small enhancements and smaller additions and polishing to existing features.

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  4. 2 votes

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    0 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 52 votes

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    5 comments  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
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    Kevin Praeger commented  · 

    I don't care if there are tons of columns actually....I just want to make sure the data I want is included. Currently the source_url is not included, and I wanted this field handy to see how much engagement was coming from our support ticketing system, hence having a ticket link URL populated in that field.

  6. 3 votes

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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    This actually already works. You can use domain.uservoice.com/suggestions/id

    Also, even if you have the wrong forum listed in the URL, UserVoice is smart enough to figure it out and redirect to the correct page based on the idea ID.

  7. 1 vote

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  8. 24 votes

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    7 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
  9. 2 votes

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  10. 16 votes

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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
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    Kevin Praeger commented  · 

    Edit the user who created an idea

  11. 6 votes

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    0 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
  12. 59 votes

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    8 comments  ·  General Feedback » Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    Subscribing to a forum or category would be useful so customers can get updates. We are considering using a UserVoice forum for bugs and this would be helpful.

    Kevin Praeger supported this idea  · 
  13. 140 votes

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    30 comments  ·  General Feedback » Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    I would like more granular permissions, including the ability to allow users to Add Voters, enter private comments, maybe even edit titles, and various other things, but I would not necessarily want them to be able to change status. It seems odd that Limited accounts as of today can create new ideas, but not add voters to existing ideas.

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  14. 3 votes

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    2 comments  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

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    Kevin Praeger commented  · 

    I disagree with the decision to defer this. I think the functionality of adding a display name should exist in any place a new contact can be added. It seems to work fine in the portal, and the admin site, except for the contributor sidebar. The fact that it's difficult to correct this data afterwards is also another factor.

  15. 6 votes

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    2 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 4 votes

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    1 comment  ·  General Feedback » Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    This is currently how this feature works; when feedback is provided by a contributor on behalf of a user, that user is counted as a voter for the idea. If this is not how it is working for you, please let us know and we can investigate it.

    - Jared

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    Kevin Praeger commented  · 

    I am pretty sure when submitting via the contributor sidebar, and associating it to a user, it always includes them on the Users tab. Perhaps this was already fixed?

  17. 6 votes

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    1 comment  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 9 votes

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    1 comment  ·  General Feedback » Web Portal  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    Could you provide some more context on this idea? I’m not sure what you mean by “one place”. Isn’t that one place the portal?

  19. 9 votes

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    2 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger commented  · 

    I think since the old webhooks method supported it, it should be with the new method as well. I will say the nature of Slack seems to be public first, so I would bet most want it in a public channel anyway.

  20. 275 votes

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    10 comments  ·  General Feedback » Roadmap  ·  Flag idea as inappropriate…  ·  Admin →

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    Kevin Praeger supported this idea  · 
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