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General Feedback

How should we improve our feedback and product management tools?
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  1. Add custom questions for users to fill out when creating an idea

    When a user goes to create an idea, they only have to give a title. Often Product Teams want to ask their users for additional details and be able to make these fields required.

    This allows Product Managers to get the full details they need from users when they post an idea, and limits them needing to follow up for more information.

    376 votes

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    58 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    Hi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.

  2. Public Roadmap

    I would like to be able to order things that we're planning to do into a public roadmap of sorts that can show on the UserVoice portal. Ideally I'd like to group items into buckets so we can show what we're working on at a high level, with detailed items shown if you dig into a bucket, but serial priority would work initially.

    264 votes

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    7 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →
  3. Assign & filter feedback by admin (and team)

    Especially once they've moved to the "under review" or "planned" statuses - need an easier way to make sure there's follow up on these things.

    213 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow admins to edit and customize feedback-related email templates

    Allow admins to customize email templates for (some? all?) emails.

    199 votes

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    25 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
    Joshua Rudd responded

    Email notifications for ideas currently add your site logo and background color. You can also change the invitation text when inviting users to your forums.

  5. Ability to restrict Admins to specific forums

    More granular settings for admins/agents/moderators.

    140 votes

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    30 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  6. 129 votes

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    14 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Moderation settings should be applied at the forum level

    I love the addition of moderation to Uservoice...if you have multiple forums, you may need different moderation needs per forum, so I think they should be applied at the forum level and not at the total accout level

    128 votes

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    15 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  8. Customize NPS widget message

    "Was this page helpful" is something that we would like to have as a question in Satisfaction widget since we would like to use it for collecting feedback to our single pages on the web. Not for overall product feedback.

    121 votes

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    22 comments  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  9. 105 votes

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    8 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  10. Microsoft Dynamics CRM Integration

    This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:

    Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in UserVoice include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.

    The complementing service hook would help push information the other way. Syncing UserVoice support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.

    97 votes

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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Subscribe to comments on specific ideas

    Rather than an all-or-nothing setting for receiving comment notifications for all ideas a user has voted or commented on, please allow the ability to subscribe to certain ideas for comment notification (similar to forum thread subscription).

    When a user comments on an idea, they would (by default) be subscribed to follow-up comments on that idea.

    90 votes

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    16 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Ability to customize Widget autoprompt settings

    Being able to adjust the time interval for autoprompts would be an improvement.

    80 votes

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    9 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →
  13. Intercom Integration

    It would be great to integrate with Intercom so that I can better keep track of all user interactions. I have separate conversations with registered users on Intercom and UserVoice, which can get a little confusing.

    I love how UserVoice keeps track of the users' actions (votes, comments, etc.) but having the ability to align that with the community messages and interactions I am having on the Intercom platform would be amazing.

    80 votes

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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow users to recommend which ideas should be merged together

    On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    78 votes

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    14 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Support DKIM aligned email communications

    All outgoing emails are signed with uservoice.com's DKIM keys. It would be great if admins had the option to sign out going emails with their own DKIM keys.

    77 votes

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    8 comments  ·  Systems and Architecture  ·  Flag idea as inappropriate…  ·  Admin →
  16. Threaded comments for replying to specific comments

    Would love to have threaded comments so users can reply specifically to a comment already posted - then that conversation becomes a branch you can expand or close depending on your interest.

    77 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  17. 74 votes

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    7 comments  ·  Developer API  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi everyone!

    Thanks so much for your interest in this. We did start work on this for Helpdesk API, but our focus has since shifted to the UserVoice API.

    After discussing internally, our product team wants to focus on building out our API documentation and endpoints to give more flexibility when building integrations.

    So we are declining this idea. Have additions to our UserVoice API you would like to see? Let us know. And don’t forget to check out the UserVoice API as well here: https://developer.uservoice.com/docs/api/v2/reference/

  18. Allow admins to edit user information

    Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in UserVoice. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

    Once a user has been found, I have no way to…

    73 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  19. SmartVote should apply votes to ideas

    A few customers have expressed a desire to see the SmartVote widget mode apply votes to ideas when they are chosen over others. We'd like to get your feedback on this. And would you prefer to a vote only applied when they pick an idea over another, or pick and state "I want this"?

    68 votes

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    10 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

    We’re constantly exploring ways to improve the UserVoice experience for our users. This often means viewing existing functionality with a critical eye and rethinking parts of the product which do not meet the high standards we’ve set.

    As a result, we have decided to remove the SmartVote functionality, effective Dec 13, 2019. If you have any questions, please contact us at support@uservoice.com.

  20. Ability to send an email satisfaction survey to users

    I received an email today that asked "How would you describe your experience with UserVoice?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.

    I asked about it and Andrew Moyer told me it's an internal system that you're not planning on releasing as a feature of UserVoice? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!

    63 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
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