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General Feedback

How should we improve our feedback and product management tools?
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  1. Allow users to search AND sort/filter ideas on the web portal

    On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.

    You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.

    57 votes

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    17 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kelly responded

    On the feedback webportal, users can now filter ideas by both category and status while also filtering on ‘my feedback’ or sorting by hot, top or new.

  2. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Pin ideas on the forums

    Admins want to be able to pin or start specific ideas on the forum, so when users visit the web portal, they will see those ideas at the top of the forum. This lets them highlight ideas they want to collect feedback on or call out recently completed ideas they want users to see.

    54 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    52 votes

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    5 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Customize the design of the widget

    Please provide functionality to customize the widget style so that we can add our own branding, and make the widget look as though it's part of our own product.

    52 votes

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    5 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Merge Users

    After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    50 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Asana Integration

    Asana is THE most awesome task management tool for teams.

    Prioritized product features in Asana could be added to UserVoice automatically, allowing users to vote, discuss, and get updates on them.

    Tickets could be posted and managed from Asana, where our team manages everything from product management, google docs, business planning, fund raising, idea boxes and a list far too long to mention here!

    48 votes

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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    48 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Allow admins to split ideas

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    48 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    46 votes

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    5 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Ability to preview custom design, html and css changes before displaying them publicly

    A customer would like the option to not publicly display custom design changes until he has finished them. With that said, a save but don't publish option would be great as well as a preview option.

    46 votes

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    5 comments  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Show user's UserVoice activity at the contact, account, and opportunity level in Salesforce

    By having user feedback from UserVoice logged in a field in Salesforce ( SFDC ) they'll be able to run their own custom reporting easier, both in SFDC and third party analytics tools that are already being used with SFDC (like Segment.io)

    43 votes

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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Ability to create own reports, flters and dashboards

    Provide the ability for admins to create additional filters, reports and dashboards.

    For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

    Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

    It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

    It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

    41 votes

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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Export a list of users and their ideas/votes/comments

    You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

    40 votes

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    5 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Claire Talbott responded

    Hi everyone! First, I want to apologize for the delay in an update here. Leaving an idea in “started” for two years is not clear or transparent communication with you, our customers! We are not currently working on a feature that allows you to export users with their ideas, votes, comments and requests. So we are going to move this idea back to “no status” for now. Please, continue to share your thoughts around this idea. This isn’t a “no.” But we do want to be upfront, though, that this is not currently on our Roadmap. Since this idea was created, we’ve released two features that could help with some of the paint points shared around this idea, and we want to share those. 

    The Analysis Export lets you export a list of ideas and their supporters: Measure the Impact of Ideas with the Analysis Export

    The Users export…

  15. VSO integration work with multiple VSO accounts

    With the VSO integration you can only set up the integration with a single VSO account. However, if you have a UserVoice account that gathers feedback for multiple products, it's very likely you will have multiple VSO accounts.

    Ideally, you would be able to set up the integration in UV with multiple VSO accounts, so each product team can push ideas to their own VSO instance.

    39 votes

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Audit log of admin activity on a suggestion

    It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.

    Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.

    39 votes

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    3 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Trello Integration

    They have a REST API - we use Trello to manage sofware projects & it would be nice if userVoice was able to create items in Trello automatically.

    38 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  18. Pre-moderation for Ideas, Post-moderation for comments

    It would be great to be able to use pre-moderation for new ideas and post-moderation for comments. This would allow us to maintain a high forum quality without limiting the natural forum dynamics. In pre-moderation, allow editing comments before accepting them (just like with the new ideas)

    36 votes

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    6 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Make the Salesforce Integration Compatible with Cases

    Very similar functionality to the Fb & Opportunity Integration that you already have, but instead, for cases.

    The integration should show the status of th Case in UserVoice.

    33 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Filter ideas based on date range

    When viewing an idea in the admin console, you can see the date it was created. This is sort of helpful, but you still have to count backward to determine the age of the idea.

    It would be helpful if the actual age of the idea was also shown for admins. Like created 2 weeks ago, or 1 month ago, or 2 years ago. This way they can quickly see how old the idea is.

    It would also be helpful if you could then filter ideas based on the age. So you could view all ideas that are 1 month…

    32 votes

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    3 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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