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General Feedback

How should we improve our feedback and product management tools?
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  1. Ability to send an email satisfaction survey to users

    I received an email today that asked "How would you describe your experience with UserVoice?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.

    I asked about it and Andrew Moyer told me it's an internal system that you're not planning on releasing as a feature of UserVoice? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!

    63 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  2. Convert a comment to a new idea

    Sometimes a user will make a great suggestion as a comment on another suggestion. Often the original suggestion inspired the second which would be why it's in the wrong place.

    I'd like an option added to the actions on comments to be able to turn them into suggestions

    63 votes

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    6 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  3. Custom data on ideas

    When a user supports, comments on and creates an idea, Product Managers need the full context on the feedback at that point in time. This can include the device and OS at the time of submission, their product version, the page they were on, screen size or other internal data points, etc.

    This data should be captured and saved against the idea so admins can see, not just who submitted/supported/commented on an idea and their traits (if they're being collected), but also important details surrounding the context of the idea.

    58 votes

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    In Discovery  ·  2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow users to subscribe to forum updates

    A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).

    Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.

    58 votes

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    7 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow users to search AND sort/filter ideas on the web portal

    On the front end, you can search by keyword, but you can't sort the ideas by new or hot or top. You also can't narrow your search by category.

    You can sort ideas by new, hot or top, but if you try and view ideas by categories or status, it ignores the sort option.

    56 votes

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    17 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Kelly responded

    On the feedback webportal, users can now filter ideas by both category and status while also filtering on ‘my feedback’ or sorting by hot, top or new.

  6. Pin ideas on the forums

    Admins want to be able to pin or start specific ideas on the forum, so when users visit the web portal, they will see those ideas at the top of the forum. This lets them highlight ideas they want to collect feedback on or call out recently completed ideas they want users to see.

    52 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customize the design of the widget

    Please provide functionality to customize the widget style so that we can add our own branding, and make the widget look as though it's part of our own product.

    49 votes

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    5 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →
  8. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    49 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Merge Users

    After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    49 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  10. Asana Integration

    Asana is THE most awesome task management tool for teams.

    Prioritized product features in Asana could be added to UserVoice automatically, allowing users to vote, discuss, and get updates on them.

    Tickets could be posted and managed from Asana, where our team manages everything from product management, google docs, business planning, fund raising, idea boxes and a list far too long to mention here!

    48 votes

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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  11. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    48 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  12. Choose what data is included in the exports

    Need an easy export based on the filter and columns I might have selected in the suggestion view. Currently I get an export which is a full set of columns that are useless.

    45 votes

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    5 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to preview custom design, html and css changes before displaying them publicly

    A customer would like the option to not publicly display custom design changes until he has finished them. With that said, a save but don't publish option would be great as well as a preview option.

    44 votes

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    5 comments  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow admins to split ideas

    Provide the ability for admins to take an idea that was submitted and split it into two.
    The reason is because sometimes someone posts an idea that consists of two aspects, that to us, are two different ideas. Lets say we already have one feature they ask for but not another, we cannot assign the statuses to the requests properly.
    When splitting, just let us pick what description text and title to put in the new ticket. I realize splitting will cost the voter more votes, but if the workaround to avoid that is let us close one of the…

    44 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow users to allocate priority across their already supported ideas

    For example, each user gets 100 "feedbucks" (still working on that term) that are by default evenly distributed across all their already voted on suggestions. User can then adjust their points to highlight certain suggestions with a higher priority.

    So I could vote up 50 ideas, and my $100 would by default be split to $2 per idea. If I vote for another idea, the split would be cut down to ~$1.96 per idea, but could at any time redistribute my $100 according to priority. No limits to votes, but secondary metric to allow me to communicate priority.

    Having the…

    43 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

    We’d be interested to hear what other ideas people have for expressing priority?

    I certainly think this would be a valuable data point, especially when trying to assess criticality of the feedback (toward something like renewal or closing a deal). UserVoice already supports the notion of a “blocker,” but only a binary option for internally captured feedback.

    Would a 1-5 scale work? Something in words? Interested in gathering ideas so that we can explore testing those.

    Thanks as always for the feedback!

  16. Show user's UserVoice activity at the contact, account, and opportunity level in Salesforce

    By having user feedback from UserVoice logged in a field in Salesforce ( SFDC ) they'll be able to run their own custom reporting easier, both in SFDC and third party analytics tools that are already being used with SFDC (like Segment.io)

    41 votes

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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  17. Rich-text formatting for idea status updates

    It would be great if I could format admin responses to ideas using a WYSIWYG editor.

    41 votes

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    8 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  18. VSO integration work with multiple VSO accounts

    With the VSO integration you can only set up the integration with a single VSO account. However, if you have a UserVoice account that gathers feedback for multiple products, it's very likely you will have multiple VSO accounts.

    Ideally, you would be able to set up the integration in UV with multiple VSO accounts, so each product team can push ideas to their own VSO instance.

    39 votes

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    2 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Attachments can be added in the Contributor Sidebar

    When capturing customer requests through the sidebar, I would like to be able to upload an attachment.

    38 votes

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    3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Audit log of admin activity on a suggestion

    It would be helpful if you could see a history of how the suggestion was updated and by whom, just like you can with tickets.

    Right now if a suggestion is edited, moved to another forum, has its category or labels changed, etc., there's no history of who made the change, when the change was made, or that a change was even made.

    38 votes

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    3 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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