End users to view ideas and votes from their company
Customers are asking for the ability to view all ideas and votes tied to their account because they will have multiple users who post to UserVoice without the others knowing.
If they can see what’s coming out of their organization, they can coordinate better amongst themselves and produce better quality suggestions.
Also they fear that someone within their organization might unknowingly post something sensitive about their company.
Scott Bassett commented
We've created multiple faux user accounts with the ability to manage a email distribution list on the backend to enable all individuals to utilize a single account for their company.
While our CSMs and client facing roles have access to the admin to see all ideas associated to an 'Account', individual client contacts can't view details across their account if multiple individuals are submitting ideas.
Santi Jumpla commented
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Lisa C Shearin commented
You should create a feedback process form when submitted by the customers. Just like the form I created here. https://bit.ly/30QvQGs
End Users can only view their specific UV requests. For accounts with multiple end users, it can be helpful to see all ideas generated or supported by an account. This can only be performed by sysadmins currently.
Allow users the ability to review their aggregated suggestions based on their account(company).
Aaron Hixson commented
Our most important enhancement request is so that customers can see all of the ideas from their organization - not just theirs. This would save us lots of manual time of having to run reports for our customers and allow them to be more self-service.
Assignment Help 4 Me commented
That way it will be easy for the company to communicate.
Can't wait to see this!
Nick Anderson commented
I've had multiple enterprise clients that would like to keep tabs on what their users are submitting, specifically if they're submitting ideas for things that our software already provides and the user simply needs some training or if the user submits a really good idea, to have others within the company vote or comment on it.
Tyler Lisea commented
Maybe a "My Company's Feedback" button next to "My Feedback"? This visibility is essential for us with the unlimited users per account model.
Rather than running an export of uservoice tickets and sending this to a particular client, we would like to give a client access in uservoice to the ideas their team has submitted. This is especially important when a client has multiple offices and needs to be informed of the ideas their team is submitting.
It would be great to designate a user that can see all the feedback submitted by a particular company.