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Scott Bassett

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  1. 50 votes

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    12 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    This

    We've created multiple faux user accounts with the ability to manage a email distribution list on the backend to enable all individuals to utilize a single account for their company.

    While our CSMs and client facing roles have access to the admin to see all ideas associated to an 'Account', individual client contacts can't view details across their account if multiple individuals are submitting ideas.

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  2. 5 votes

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    1 comment  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    In addition there are certain default Jira things that are set, like all priorities for us are set as 'blocker' automatically when I create an issue in jira from uservoice, which is another thing I have to remember to change each time

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  3. 15 votes

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    2 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    This is probably the biggest pain point for us right now in keeping data in UserVoice updated. We have documented in our process for Product Managers to update things to 'in progress' when they are started and would love to be able to auto update things in UV based on some configuration that we define. This is an extra step that our product team often forgets to do with everything else going on.

    I get the general stance that 'done' in jira doesn't necessarily mean 'done' for customers/uservoice, but the configuration should allow us to make those decisions.

    The most important one for us is updating to 'in progress' in UserVoice when a Jira ticket has work started on it since this is largely driven by engineers who don't need to worry about UserVoice statuses. For us we have as part of our release process a person that updates items to 'relesed' in uservoice when we do ship/roll out the functionality, so the 'in progress' updates are the ones that have been most challenging for us to ensure we're updating.

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  4. 9 votes

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    1 comment  ·  General Feedback » Web Portal  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 92 votes

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    8 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 9 votes

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    2 comments  ·  General Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    +1 This is hugely important for us. The old Slack web-hooks integration allowed us to utilize private channels.

    Because we have focused discussion in these channels with stakeholders about decisions, we need the ability to utilize the integration in a private channel. I'm hoping this is something you guys can support!

    As a work-around for now, we may keep conversation in those locked channels private and have to create a new channel for forum updates for each of the respective forums. #uservoice_forumx_updates etc.

    For the time being if this is NOT supported, I'd recommend calling it out in your documentation on the feature as I'm sure others will find the same issue.

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  7. 8 votes

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    3 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    I'd also love this, the idea of no status meaning 'new' kinda is a work-around, but being able to configure what the initial status would be like you can features would be great

  8. 6 votes

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    1 comment  ·  General Feedback » Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
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    Scott Bassett commented  · 

    Sort by X then by Y, totally agreed!

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