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General Feedback

How should we improve our feedback and product management tools?
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  1. Trello Integration

    They have a REST API - we use Trello to manage sofware projects & it would be nice if userVoice was able to create items in Trello automatically.

    37 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  2. Export a list of users and their ideas/votes/comments

    You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

    36 votes

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    3 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
    Claire Talbott responded

    Hi everyone!

    First, I want to apologize for the delay in an update here. Leaving an idea in “started” for two years is not clear or transparent communication with you, our customers!

    We are not currently working on a feature that allows you to export users with their ideas, votes, comments and requests. So we are going to move this idea back to “no status” for now.

    Please, continue to share your thoughts around this idea. This isn’t a “no.” But we do want to be upfront, though, that this is not currently on our Roadmap.

    Since this idea was created, we’ve released two features that could help with some of the paint points shared around this idea, and we want to share those.

    The Analysis Export lets you export a list of ideas and their supporters: https://feedback.uservoice.com/knowledgebase/articles/1083535

    The Users export includes users, and the total number of suggestions and…

  3. Pre-moderation for Ideas, Post-moderation for comments

    It would be great to be able to use pre-moderation for new ideas and post-moderation for comments. This would allow us to maintain a high forum quality without limiting the natural forum dynamics. In pre-moderation, allow editing comments before accepting them (just like with the new ideas)

    36 votes

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    6 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to create own reports, flters and dashboards

    Provide the ability for admins to create additional filters, reports and dashboards.

    For example, create a custom filter such as the currently provided 'Customer Activity' option. Eg. Where users > 10 and Votes >= 100

    Similarly, allow the user to create their own dashboards using both OOTB and custom reports.

    It should be possible for privileges to be assigned allowing specified users the ability to create reports, filters and dashboards.

    It should be possible for reports, filters and dashboards to be 'published' so that other users can pick them up.

    33 votes

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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add SmartVote to the Mobile SDKs

    SmartVote is awesome, but right now it's not part of the mobile SDKs, so we can't embed it in our mobile apps. It would be awesome if it was part of the mobile SDKs too.

    33 votes

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    1 comment  ·  Developer API  ·  Flag idea as inappropriate…  ·  Admin →

    We’re constantly exploring ways to improve the UserVoice experience for our users. This often means viewing existing functionality with a critical eye and rethinking parts of the product which do not meet the high standards we’ve set.

    As a result, we have decided to remove the SmartVote functionality, effective Dec 13, 2019. If you have any questions, please contact us at support@uservoice.com.

  6. Make the Salesforce Integration Compatible with Cases

    Very similar functionality to the Fb & Opportunity Integration that you already have, but instead, for cases.

    The integration should show the status of th Case in UserVoice.

    31 votes

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    0 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    31 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow customization of text on portal site/forums

    Not everyone wants to use words like "Contact Us", "Knowledgebase", or "Feedback" on their UserVoice site - allow customizations of at leas the major titles and buttons on user-facing portal pages.

    30 votes

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    9 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  9. Filter ideas based on date range

    When viewing an idea in the admin console, you can see the date it was created. This is sort of helpful, but you still have to count backward to determine the age of the idea.

    It would be helpful if the actual age of the idea was also shown for admins. Like created 2 weeks ago, or 1 month ago, or 2 years ago. This way they can quickly see how old the idea is.

    It would also be helpful if you could then filter ideas based on the age. So you could view all ideas that are 1 month…

    28 votes

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    3 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  10. Import comments

    Just like you can import ideas, it would be ideal to import comments via CSV file as well.

    27 votes

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    4 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
  11. Send daily digest in the morning in my time zone

    The daily digest email comes at the same time for every account & profile, no matter where you're located. It would be nice if it could arrive based on my time zone, or even at a time I specify.

    27 votes

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    4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
  12. Canned responses for suggestion status updates

    Have canned responses you can choose from updating the status of an idea, or automatically recommended if you use a certain status.

    25 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  13. Pivotal Tracker integration

    Right now there's no easy way to integrate with Pivotal Tracker without having to build your own external code to make the integration work.

    The integration built by the third party only works with PHP and some admins have had trouble getting it to work even then!

    It would be great if y'all released your own integration, so that we can easily integrate with Pivotal Tracker whether we use PHP, Ruby on Rails etc....

    25 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  14. Be able to export comments with ideas

    Right now you can only export comments with the general export. And those comments are in a separate file.

    It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.

    25 votes

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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Be able to manually enter user and account traits

    Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.

    24 votes

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    5 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Report on and drill into ideas created by channel/input source

    Report on and see which ideas are created from the site, widget, and apps.

    23 votes

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    2 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to capture NPS for different products on the same account

    We would the ability to capture NPS scores based on a specific to a product within the same portal.

    22 votes

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    1 comment  ·  NPS  ·  Flag idea as inappropriate…  ·  Admin →
  18. Search ideas in the sidebar without having to create a new idea

    I would like to be able to run a quick search of the ideas in my forum from the contributor sidebar. Currently I can only search for ideas from the sidebar while capturing a customer request.

    22 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  19. Integration with Outlook Desktop

    I would like to use the sidebar to capture customer requests that come to me via the Outlook desktop client.

    22 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bulk actions for managing users

    Such as...

    Bulk block users
    Bulk delete users
    Bulk email users
    Bulk delete forum access/invitations

    22 votes

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    1 comment  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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