Microsoft Dynamics CRM Integration
This integration would actually be two separate components to keep your sales & support teams in beautiful harmony:
Like our other CRM gadgets, it would give you a real-time view of what information is in Microsoft Dynamics CRM about any user you look at in UserVoice include any pending Microsoft Dynamics CRM Opportunities or Tasks. This means your support team won’t be needing to give them Microsoft Dynamics CRM access.
The complementing service hook would help push information the other way. Syncing UserVoice support tickets to the correct Microsoft Dynamics CRM Cases record in real-time.
This one will push customer cases to your Dynamics CRM: https://web2case.com
Jeff Post commented
We are only using the feedback portion of User Voice (UV) as we had a separate Issue tracking system. We are now in the process of implementing MS CRM and If we can collect support requests using the UV Widget and Sync those with our on premise CRM Case repository that would be a HUGE improvement for us.
Is that idea is implemented now with Microsoft Dynamics CRM?
Anders Paulcén commented
I prefer to keep the case handling within Microsoft. The benefit for us would be feedback tracked and visible at matching contact to improve customer service
Actually, adding this level of integration might determine whether or not our organization remains with user voice as a public/customer portal front end...
Just an idea right now. We had an early beta that didn’t work very well (and is currently broken), but we will likely revisit this again later.
Chanse Arrington commented
Is this currently available or just an idea?