As an admin, you sometimes need to respond to an idea to let your users know where it stands. How do you do this and make sure end users are notified?
Responding to an Idea
By default, all users will be notified of status updates to an idea. Status updates are a great way to respond to an idea, even if you're not ready to give it a status.
Click the Feedback icon → Click "All open suggestions" → Click the forum filter → Select a forum → You will have two options for updating users on the idea.
[If you're on an older version of UserVoice—Click "Feedback" on the left -> Click the forum name -> Click the gear icon next to the idea you want to update, and you'll see the option to update the status of an idea]
1. Update the Status (Recommended)
This the best option for updating users on an idea, since users are subscribed to status updates by default.
Your status update will be shown just below the idea on the front end so that new users will see it immediately.
Can I customize the status the status options? Yes, you can create your own custom statuses. This article walks through your options.
2. Adding Comments
As an admin, you can add comments on the front and back end of the site. However, users are not notified of comments by default (they must turn this notification option on).
If you're on an older version of UserVoice—Click "Feedback" on the left -> Click the forum name -> Click the idea you want to add a comment to -> Click the "Comments" tab and you'll see the option to post a comment.
Do you have threaded comments? We don't at this time, but please, add your support to our idea for this feature.
You Might Find Helpful:
- Moderate Ideas and Comments
- Getting Started with Managing Feedback - Admin Training Video
- Categorize Ideas with Internal Labels
- Merge Ideas