General Feedback

How can we make the UserVoice platform better?

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    1. Permit anonymous feedback through a per-forum option

      The recent login system change has removed a feature that was critically important to some of our use cases for uservoice-- that of permitting anonymous feedback. Since some use cases prefer to not permit anonymous feedback, I suggest that the option to do so be at the forum level. Users would still have to log in (which i am not fond of, but a fair compromise) but, if the option is enabled, they would be presented with an option to post anonymously if they choose to do so and no identifiable information would be made available administratively-- just like anonymous… more

      303 votes
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        under review  ·  Joshua RuddAdminJoshua Rudd (UX, UserVoice) responded

        Hello all. We’re not planning on doing this in the immediate future, and could really use some help clarifying specific use cases where allowing anonymous feedback would be helpful considering our limited voting system.

        Specific use-cases we could use are:

        How and why would you, as an account admin, want to make feedback anonymous? Anonymous feedback would mean that you would be unable to respond back to the people who supported an idea (and they may never know when you’ve updated an idea or asked for clarification).

        As an end-user (someone leaving feedback), in which cases would you not want to be identified? Would you still want to provide your email address so that when an idea you support is updated you would be able to be notified? (If so, would you be satisfied if you could simply check a box saying you’d like to post anonymously so the admins… more

      • Allow Feedback-only admins on FullService

        Feedback only admins will only be able to manage ideas, but not tickets. They can view tickets but not reply to customers.

        121 votes
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          2 comments  ·  Settings  ·  Admin →
        • 8 votes
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            4 comments  ·  Settings  ·  Admin →
          • Have an option for the category field to be mandatory.

            We want our users to choose a category when submitting a new idea. Having the option to make this mandatory will help organize ideas and filter out ideas that don't fit the pre-defined categories.

            7 votes
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              1 comment  ·  Settings  ·  Admin →
            • Allow admins to permanently delete stale attachments

              Allow admins to permanently delete stale attachments. You can only uncheck an attachment, but that doesn't remove it from the URL namespace. Stale files can be a liability when there is newer replacement content that should be used instead.

              6 votes
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                0 comments  ·  Settings  ·  Admin →
              • Create a Title for Dropdown Menus

                When Creating a Custom Field for Tickets, the admin should be able to create a title for the Pre-Defined dropdown menu that isn't the first choice, but grayed out when the menu is expanded (You are actually using this option above for your Category dropdown menu).

                Thanks!

                6 votes
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                  0 comments  ·  Settings  ·  Admin →
                • make it apparent which javascript framework you're using

                  I'd like to add a few javascript onload events via a custom javascript file and can't find a decent way to do it. Is uservoice using a standard js framework (jquery, prototype) or something custom? I'd like to be able to take advantage of that framework if possible.

                  4 votes
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                    0 comments  ·  Settings  ·  Admin →
                  • allow the Facebook and Twitter widgets to be optional

                    We plan to use User Voice as a tool for internal idea generation, discussion and tracking. We do not want ideas to be shared outside of the organisation (at least not prematurely), and the Facebbok and Twitter widgets make that simple for members of User Voice to do that. I can see why some User Voice accounts would want Facebook and Twitter share widgets, but this is not a feature we need. Would it be possible for the administrator to decide to switch on/switch off this feature?

                    2 votes
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                      1 comment  ·  Settings  ·  Admin →
                    • let us sort the user category list by most ideas, descending, rather than just alphabetical

                      My users have asked if I could sort the forum categories (the list with # of entries next to it, not the drop down list) in descending # of items, rather than just alphabetically. I don't see any way to do that in the admin console.

                      2 votes
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                        1 comment  ·  Settings  ·  Admin →
                      • Disallow the users to post uncategorized ideas

                        Since I am showing uservoice ideas in a widget with custom styling for every category, I would like that users are forced to choose a category when posting a new idea. Is there a way I can avoid "uncategorized" ideas?

                        2 votes
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                          0 comments  ·  Settings  ·  Admin →
                        • Allow private forums to be displayed

                          A new setting was made which does not display the title of private forums. Users have to log in first to see private forums they have access to. I am afraid people may leave the site if they don’t see the private forums immediately and not think to log in first. I suggest that all forum titles be displayed upon landing on the site home page. If a user wants to view a private forum, then they can log in.

                          1 vote
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                            0 comments  ·  Settings  ·  Admin →
                          • Allow me to break up my helpdesk and feedback pages into individual aliased pages

                            I want help.company.com to host Helpdesk and ideas.company.com to host feedback.

                            1 vote
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                              0 comments  ·  Settings  ·  Admin →
                            • Custom "hotness" Algorithm

                              We'd like the ability to change the algorithm that determines how feedback items are sorted in the "Hot" tab. Currently, the items that appear in our "Hot" tab really aren't that hot as we don't receive a ton of traffic, so most of the issues there really aren't that new, nor do they have many comments, nor do they have many votes.

                              1 vote
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                                0 comments  ·  Settings  ·  Admin →
                              • Allow admins to change text colour/siz/type

                                Hi,

                                Can you please make it easier for us to change the style of the text? At the moment the grey colour is very hard to look at all day.

                                Kind Regards,

                                Dan.

                                1 vote
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                                  1 comment  ·  Settings  ·  Admin →
                                • Expanding search in forums - als in reactions

                                  I noticed that the search in the forum(s) on the right is only on the title and description of ideas. Wouldn't it be great if the search was also on the reactions of the idea??

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                                    0 comments  ·  Settings  ·  Admin →
                                  • Add an overview video covering the "getting started" process

                                    The steps described were a bit too techy for me to comprehend easily and complete a successful set-up.

                                    1 vote
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                                      0 comments  ·  Settings  ·  Admin →
                                    • Please eliminate my info and photo from your site, i.e. all signs of me.

                                      Why don't you make it easier to be eliminated from your site? It is not in the best interests of your enterprise to make this so difficult. Please do remove all traces of me from your site. And make it easier for others to do it themselves. Thank you.

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                                        0 comments  ·  Settings  ·  Admin →
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