Allow admins to customize email templates for (some? all?) emails.

I suggest to make the URLs in the emails tiny for non-html users. I'm using a non-html capable mail client (and possibly many other users too) and the links in the email are so long that I'm unable to copy&paste them into my browser.

I'd like to be able to add a separate email address for invoices. Currently I have to forward the invoice emails to our finance people to reconcile the credit card, and would prefer just to have those invoices sent directly to them rather than my inbox as the Admin.

Users should be able to select how often they want to receive emails regarding updates on questions they have submitted or questions they have commented on (or subscribed to). This could range from summaries once a day - once a week OR an email every time someone comments/replies to a suggestion you are subscribed to. This is useful when the questions being submitted need to be answered sooner than later.

At the moment it is difficult/impossible to filter mails from uservoice into different folders. We have a forum per product and a team per product, and we are getting each other's emails.

Put the forum in the subject (or a header), and don't mix updates from different forums in the same message.

When you reply to a ticket, your replie name is always "Support Request". You should be able to change this to something more personal to your company e.g. Your Company Support

I don't receive mails when I make a reply directly on uservoice. If I could receive replies, my e-mail client could group both the requests of the user and my answers on the same thread.

When someone is invited to multiple private forums on one account it sucks to get a bunch of invitation emails. If we made private forum invites work by recognizing an account with that email vs requiring them clicking a link in the email, you could:

1. Give an email address access quietly in the background
2. When arrived at that forum (or another on the account) using that email, give them access

I'd like to have a setting so that I can choose NOT to have tickets I respond to by email be closed automatically. Often I like to reply quickly to acknowledge receipt of the issue - and then follow up later with resolution - but that requires finding and reopening the ticket.

When I receive the email notification that a new ticket has been opened and that I reply to this mail, my mail never gets included in the uservoice interface.
I would like to track all mails exchanged on a ticket in the uservoice interface.

I'd like to see an option to link with trinicom.

I have a problem; i'd like to forward all messages to Trinicom, but when the messages are forwarded, trinicom selects the email adres of which the mail was forwarded (tickets@XXXX.uservoice.com) as the sender's email adres.

The email adres of the original sender is being filtered out in Trinicom because it is forwarded in a table. Therefore the email adres of the original sender is not available in Trinicom.

We users don't seem to have the ability to unsubscribe from email notifications on a per-idea basis. This is a common feature of, say, web forums. It's necessary - I'm being spammed with emails from one popular idea on which everyone is commenting, over 20 per day. I don't want to receive these, but I don't want to disable my overall setting for comment notifications. I do still want to receive them from other, low-traffic ideas.

New comment notifications do not display which forum/category the idea was posted in.

The email that customers receive sometimes the font looks small. It also looks like a strange font to use in a ticket too. We'd like to be able to change it.

A daily digest is too often for me. I would like to go through new ideas once a week.

Ideally when you add a custom domain, the default from email mirrors it.

Would love to have certain keywords in a suggestion trigger an email immediately, as opposed to either an email for every suggestion, or one email at the end of the day.

It would be great if I could send an email to a group of forum participants.. more like a Newsgroup functionality that would replace using Google Groups.

Use case: We are in private beta and are using the Feedback Forum to get insight into customer ideas for features. When we release new iterations of our service we email everyone to let them know about it.

One way to implement that could be to offer integration with one of the mass email platforms such as SendGrid, etc.