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Planapple Support

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  1. 56 votes

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    18 comments  ·  General Feedback » Authentication  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    Thanks for all the feedback you you’ve provided to us on this idea. It’s been very helpful.

    We’ve begun work to reincorporate passwords back into your authentication experience. Be on the lookout for more updates from us as we make further progress and get closer to releasing updates to this area of your UserVoice experience.

    Thanks again!

    Planapple Support supported this idea  · 
  2. 77 votes

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    8 comments  ·  General Feedback » Systems and Architecture  ·  Flag idea as inappropriate…  ·  Admin →
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    Planapple Support commented  · 

    BTW, an alternative would be to let us use our own outbound email (ESP/SMTP server) with UserVoice, which would make us responsible for configuring our own DKIM, DMARC, etc. Suggestion here: http://feedback.uservoice.com/forums/1-general-feedback/suggestions/8952574-use-our-own-email-smtp-server-for-sending-ticket

    An error occurred while saving the comment
    Planapple Support commented  · 

    This has become even more important if you want to use DMARC to protect your customers from phishing emails. As far as I can tell, there's no way right now to use your own email address with UserVoice and have it pass DMARC. (So if you're implementing DMARC, you have to switch back to the tickets@mycompany.uservoice.com address if you want your emails delivered.)

    Here's an example sending from UV to a Gmail address, with DMARC enabled. Note the "dmarc=fail", which will (eventually) prevent delivery:

    From: MyCompany <support@mycompany.com>
    Return-Path: <postmaster@uservoice.com>
    Sender: support=mycompany.com@uservoice.com
    Authentication-Results: mx.google.com;
    spf=pass (google.com: domain of bounce+redacted=gmail.com@uservoice.com designates 166.78.70.222 as permitted sender) smtp.mail=bounce+redacted=gmail.com@uservoice.com;
    dkim=pass header.i=@uservoice.com;
    dkim=pass header.i=@mailgun.org;
    dmarc=fail (p=NONE dis=NONE) header.from=mycompany.com

    Planapple Support supported this idea  · 

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