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Kirk Munro

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    14 comments  ·  General Feedback » Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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    Kirk Munro supported this idea  · 
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    Kirk Munro commented  · 

    The existing UserVoice system for feedback is dysfunctional. In very large communities with international customers, you end up with many "new ideas" that say the same thing (because people don't know how to search), and within those ideas, many describe what they need very poorly. This makes it very hard to track voting and gain traction. Due to community size, it can also be very hard for the feedback forum monitors to actively manage this.

    I think this problem should be resolvable by the community itself. GitHub supports PRs to merge code into one code base - UserVoice should crowdsource this issue by adding support for CRs (convergence requests, for lack of a better name -- feel free to choose another) to allow community members to indicate when one "new idea" should be merged into another, and the idea author can approve it, automatically transferring over upvotes and auto-forwarding URI lookups of the idea that was merged to the URI of the idea that supercedes it. This would allow users to cleanup existing content and drive it forward together without having to get the forum moderators involved. It would also allow moderators to discover duplicates based on community input, and if someone wasn't approving a merge that should be done, a moderator could step in and approve it.

    If this doesn't clearly describe the need or if you have questions, please don't hesitate to reach out in the comments.

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