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1. Notification regarding a new comment that's been made on an idea following your public status update

   There have been instances that users do not use the response feature to reply to a public status update in which we might be prompting users for additional information. Instead, they comment on their original idea, and we have no way to know they have followed up on the request/question posed in the public status update. Having some kind of feed for new comments on statuses that have been updated by an Admin for these instances would be helpful to prevent broken communications. To prevent abuse, we could also have an option to disable notifications for the certain idea to avoid being caught up in the comments if the volume of them becomes overwhelming for that idea. Another alternative, is in the email for a response, give an option for the customer to "Respond to Admin in a comment" to mark the idea as needing following and Admin response and having that idea populate in a followup list.

   There have been instances that users do not use the response feature to reply to a public status update in which we might be prompting users for additional information. Instead, they comment on their original idea, and we have no way to know they have followed up on the request/question posed in the public status update. Having some kind of feed for new comments on statuses that have been updated by an Admin for these instances would be helpful to prevent broken communications. To prevent abuse, we could also have an option to disable notifications for the certain idea to… more

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   Partially Complete  ·  AdminMatt Young (CEO, UserVoice) responded

   We've added notifications for status update replies, but still need to add notification options for when a status update goes out.

   
   

   We've got some ideas in the works for how to do this (and more) to let you customize which Ideas you'd like to follow and get notified when activity happens.