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Eric Tompkins

← Customer Feedback & Ideas for UserVoice

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  1. Subscribe to comments on specific ideas

    101 votes

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    20 comments  ·  General Feedback » Notifications  ·  Admin →
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    Eric Tompkins commented  · 

    I would also find this feature useful. None of our users have checked off that option to be notified of new comments. My guess is that they didn't notice it because they have to click the settings link under their profile after they sign up. New users just want to be able to post an idea so once they create their account they can do that. They most likely don't realize that they need to click the Settings link to get notified of new comments. We have talked to a few of our customers and confirmed that this is the case.

    I can understand the reasoning of not wanting to overwhelm users with comment updates, but I do agree that by default they should get notified of any comments done by an administrator in the admin. Having to update the status just to ensure that a comment gets noticed by users seems hacky.

    Eric Tompkins supported this idea  · 

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