General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
158 results found
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Restrict UserVoice Merge Suggestions to Open Ideas Hey guys, I love your system that is suggesting merges for my ideas, but I've started to catch a few times where the algorithm is suggesting that I merge an open idea into a closed one. So for instance, 8 years ago, one of our users made a suggestion to take a specific action, which was set to "DECLINED" with a reason by our team many years ago. Recently another user made a similar request with similar wording, and your matching system tried to suggest that I should merge them together. It feels like it shouldn't be trying to get…
2 votesMerge Match just got a big upgrade. You can now filter the grid to show only Ideas that have a Marge Match candidate. It will honor the filter settings to show you only applicable candidates. Filters apply to both items in the merge match pairs, so if you only want to consider Open Ideas, filter the grid by open statuses, and click the Merge Match pill - this will show you only Ideas meeting the criteria. This works for any filter settings....
You'll also notice that there is no limit to the number of merge candidates you can cycle through. Back and forward arrows will allow you to skip matches without making a decision on them.
We hope this update allows you to quickly eliminate duplicates from your list of Ideas with a lot more ease!
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clone views There is currently no way to clone a view.
It is common for people to create a view to show the ideas for a specific account which could include column customisation, ordering, filters etc. If I want to create the same for another account I have to repeat the steps which feels very inefficient.
2 votesView and lists can now be copied, renamed, and edited. The option is available in the 3 dot menu next to each View or List name in the secondary nav.
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Copy Idea Link Button in Admin Console Please add a "copy idea link" button to the Admin Console, just like the smartlink you have in the Contributor Console and Sidebar.
2 votesYou are now able to copy the link to an Idea directly from the Idea Grid or from the Idea Details sheet when looking at a single Idea. On the grid, hover your mouse over the Idea Title and click the copy icon. On the Idea Details sheet, click the Share Icon and choose whether you want to copy a link to the admin view of the Idea or the web portal view of the Idea.
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Ability to export the "insights" data (ideas that need tidying up, most chatty, trending) I like the insights table but I really want to be able to export the table data for my peers and managers. For example, the ideas that need tidying up, the ideas "most chatty" and trending ideas. I can't share this information otherwise.
2 votesIdea Insights has gotten a refresh. In addition to a visual update, you can now:
- Navigate from each section of the report to the grid with the same Ideas listed, so that you can operate on them in bulk or review them with complete context
- By following the link to the grid, you can now export the complete lists.
- Change the time frame for the both the top and bottom sections of the report
- The report is now responsive, so it will stack vertically on smaller screen sizes
We hope this makes Idea Insights even more useful and actionable for you!
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Filter by Negative Criteria Provide the ability to filter by ideas that do not have a particular label or outside of a certain date range, or not a particular category.
2 votesHello 👋
Advanced filtering allows you to narrow your list of ideas based on negative logic criteria. For example, you can now filter for ideas that do not have a specific label(s), not supported by a specified account(s), don't have specified statuses, or for ideas that are not in a specific idea category.
More on advanced filters here.
Thanks for this feedback.
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Add option for 6 months on Inactive filter Add an option for 6 months in the Inactivity filter on the Ideas page
2 votesCheck it out! We have added a custom date option for the Inactive filter on the idea grid.
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Delete note on idea Ability to delete notes on ideas
2 votesHello,
Yesterday we introduced “Internal Comments” on ideas to replace Notes. Don’t worry, we’ve kept all your previously created notes. They are now called internal comments.
Internal comments can be deleted at an admins discretion.
Also exciting about internal comments is that you now have the ability to mention other admins directly on ideas.
Here’s what you can expect.
@mention other UserVoice admins on internal comments
Reply to internal comments in threads
Email and in-app notifications when you’ve been mentioned on a UserVoice idea.
Email and in-app notifications when there is new activity on an internal comment thread that you’ve participated in.
Thanks!
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Add an Idea ID or identifier to the idea properties With no identifier on the suggestions or ID listed in the properties, there is no quick way to track ideas or send one to a coworker for easy search other than the URL.
2 votesHI there 👋🏻
The ID of an Idea is now shown at the top of the Idea Detail sheet in addition being copyable from the Idea Title on the grid.
You're also able to copy the ID from the top of the Idea Detail sheet.
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Show update date in columns in Admin Console Be able to sort in the grid by last Updated date. The column picker shows "created/updated" but then only gives the option to show created date.
2 votesHi everyone,
We have added a column for “updated” so you can sort by this column now. Screenshot: https://cl.ly/532a8a2db72e.
You will need to check the “updated” option in the column picker.
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Setting "None" status after responding with another status. Please restore the ability to select "None" for the status label after a status has been assigned. We respond to ideas using the "none" status to confirm that we've seen them, and to let users know that their idea is a good one, however - If I need to ask a question, I update with a different status for tracking purposes. And currently, if they respond to the question I ask, I'm unable to put the status back to "None" - I have to switch to the old uservoice interface in order to accomplish this, it's quite irritating.
2 votesHi all, this bug was fixed on 3/14/18. I do apologize for the delay in getting the status updated!
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View content of messages sent to subscribers After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the UserVoice interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.
2 votesHi everyone!
We recently rolled out some updates to our Message Subscribers feature.
You will now see the message you sent on the idea detail page, and when users write back, their responses will be saved in UserVoice.
This article goes into more detail as well: https://feedback.uservoice.com/knowledgebase/articles/1903003
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Add more "No customer activity" filters Please add the following filters to the Suggestions Customer Activity filter:
-No customer activity in the last 30 days
-No customer activity in the last 60 daysOr something similar. 90 days is very useful, but we have too many incoming ideas, would like to clean it out more aggressively using this filter.
2 votesCheck it out! We have added a custom date option for the Inactive filter on the idea grid.
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Go to edit mode when entering an idea When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.
2 votes -
Team Chat Start a Thread on a Message I see and can thread onto a post if it was created in Internal Comments, however I don't seem to have the ability to thread onto a new Team Chat post? Please add this capability.
1 voteWe've returned threaded conversations to team chat. Just use the "reply" button on any message to start a new thread.
Thanks for your feedback!
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Internal comments This is not a good design. Why would you want people to click on 'Post comment' to start typing their internal comment? It used to be more straightforward and easy.... now, you've made already bad design, even worse.
Please reconsider. This whole screen is so clunky and unintuitive. You need to work on making things simpler and more fluid:
- sharing between colleagues should be easy to access and action
- get rid of the Public comment option, or move it away. When I click on 'Internal comments' I should be able to post ONLY internal comments. Public ones are to be…
1 voteInternal Comments is now Team Chat!
A new interface for internal collaboration has been released to improve on the way Internal Comments work. Look for Team Chat on the right rail of the Idea Details page.
- @mentions have been improved
- attachments (images and videos) now have an inline preview
- multiple attachments can be added at once
In addition, Public Comments are now their own control, with no overlap with the way internal comments used to work. When using the "Post Public Comment" button on the Idea Details page, only Public Comments can be made. We hope the additional labeling adds clarity and reduces steps.
As always, please let us know how we can improve this or any other experience within UserVoice!
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Show AI recommeded labels from detail page When navigating to an individual idea, I should be able to see recommended (AI derived) labels, as well as accept/decline them like I can from the list view.
I recently included AI labels in an export and needed to easily decline/accept the label from the idea's detail page vs searching for each idea on the list view
1 voteRecommended labels are now shown (and can be accepted or rejected) on the Idea Details sheet.
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allow conversation to continue after idea is resolved (re-open on new comment from users) Hey team!
It's really frustrating to be unable to comment further on a recently closed idea. Sometimes they are closed in error or because of a misunderstanding and you let me write a public comment and then say it can't be saved.
Better if I could either comment, re-open, or otherwise do something to indicate that I'm not satisfied with the outcome. Otherwise it's not really listening to the voice of the user...
1 voteThank you for the feedback! This can be achieved by setting your closed statuses to having a user permission of "comment only", which can be found in the public status configurations of settings.
See more information on our Help Center here. Please reach out to our Support if you have any further questions!
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Give each idea a unique ID and make this obvious It would be so useful if every 'idea' had a unique ID so that we could refer to them in other places, point other people to the right one. Only having the textual title to refer to is frustrating.
1 voteThe ID of an Idea now appears at the top of the Idea Detail sheet, and you can click the "Copy" icon to get a copy of the direct link to the Idea that you can share with colleagues or bookmark for future reference.
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Profile Card with Account Name and Revenue Show a profile card when we hover the mouse over the user's name. Show the Email ID, Account Name and Revenue in the Profile Card. It will save us couple of clicks to go to Users/Accounts tab.
1 voteHello! We've added a hover state on a user's name to display additional user information like their email, company information, last active date, and any feedback related stats linked to the users activity.
Thanks for your feedback!
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Create notification when sharing an Idea List When an Idea List, or an Idea List with an Impact Report is shared, there is no notification to the receiving user. I shared an idea list with two people, and they were both confused/said they didn't receive it until going into the portal and reviewing Idea Lists. Some type of alert would be very helpful here.
1 voteAdmins are now notified when an Idea List or Grid View has been shared with them.
- Don't see your idea?