General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
290 results found
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Default status update to email subscribers Sometime in the last week or so, you rolled out an update to the public status modal. Ever since then, the box to email subscribers about a status change has been disabled by default.
I would like that to default to being enabled, instead. I've already sent out more than a few status updates trying to communicate w/ a customer not realizing they weren't getting notified about it.
If you can't enable that by default universally, can you create a setting somewhere so I can choose how I would like this to function?
1 voteWe've restored the original behavior in this case. The system will remember the state of whether you have checked the box to email subscribers or not, and use that setting for your next update. This way, you can set your default preference, and that will persist from update to update.
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"Skip" option in AI Merge Match When going through the AI-detected merge matches, it only gives the option to "ignore" the suggestion. "Skip" would be a great addition here, so we can circle back to the ideas if we are unsure if they should be merged or ignored
1 voteMerge Match just got a big upgrade. You can now filter the grid to show only Ideas that have a Marge Match candidate. It will honor the filter settings to show you only applicable candidates.
You'll also notice that there is no limit to the number of merge candidates you can cycle through. Back and forward arrows will allow you to skip matches without making a decision on them.
We hope this update allows you to quickly eliminate duplicates from your list of Ideas with a lot more ease!
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Merge Match within Select View Merge match should only apply to current ideas in current view
1 voteMerge Match just got a big upgrade. You can now filter the grid to show only Ideas that have a Marge Match candidate. It will honor the filter settings to show you only applicable candidates.
You'll also notice that there is no limit to the number of merge candidates you can cycle through. Back and forward arrows will allow you to skip matches without making a decision on them.
We hope this update allows you to quickly eliminate duplicates from your list of Ideas with a lot more ease!
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Change merging search to OR operator While the idea grid search being an AND operator is understandable, using it in searching for merges closes the ability for broadening a search.
Reverting the merging search back to default OR operator opens the merge serge functionality back up.1 voteThe search for Merges is now AI-Driven. Not only will we search keywords, but the system can understand meaning in language and find appropriate Ideas that seem like good matches to the original.
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Capture Customer Email in slack integration capture customer email in slack integration rather than my own
4 votesWe have updated this experience so that when you send an idea from Slack via the integration, UserVoice will pre-fill the email capturing the person who originally came up with the idea rather than the idea / feedback submitter.
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Detect Windows versions properly Whenever a user posts an idea, their browser version is detected and the OS is guessed.
We figured out UserVoice can’t tell Windows 10 from Windows 11 — which was crucial for a certain problem users encountered.
I don’t know if it’s technically possible to properly detect OS, but at least it should be named 'Windows 10/11', if UV can’t distinguish these.1 voteThanks for letting us know, Egor. We have made a change so this will now display "Windows 10/11".
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Advanced filtering should be able to filter on more than one label with AND logic I was looking forward to advanced filtering being able to filter on two labels with AND logic. It seems I can still only filter on labels with OR logic.
Once a label filter is applied, I should be able to apply another one. It seems once it's used once I cannot create another filter for "Label."
19 votesHi everyone 👋
There are now 3 options in advanced filtering for labels:
- Is any of
- Is none of
- Is all of
"Is all of" is the new option meant to address this use case.
Thanks as always for your feedback, and we hope it smooths out your workflows!
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Automatic email message when Public Status is changed Would like the message and email notification to be auto-filled when changing the Public Status. Having this feature would massively assist the efficiency of our new back-end procedures and save time for our product team.
For example we have a Status of Already exists and would like to auto-send the following email "Thanks again for sending your idea to us. Having reviewed it, the idea is already available in one of our existing solutions. We've asked our support team to contact you directly to walk you through this alternative solution. You can also contact us via the online Support Portal."
3 votesYou can now set up default status messages for each unique status you've created. When you create a new status update and select a status, the message section will be pre-populated with whatever text you like. You can then tailor the content to whatever you'd like.
We hope this saves you time and encourages you to update even more Ideas within your UserVoice instance.
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Idea details - Ability to set a default for comment type (Public/Internal) Idea details view (NEW)
- Default the radio option of a comment based on the tab selected.
For example - if you click on Internal Comments, the radio option for the comment should default to 'Internal' whereas currently this defaults to Public regardless of the tab you select.
Confusing and risky for users when trying to post commentary that should only be for Admins7 votesHello!
Thank you for your feedback.
On the detailed idea sheet, the default option for public versus internal comments will now always respect the quick filter (Comments and Feedback or Internal Comments) that you have selected.
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1 vote
Hi Everyone 👋🏻
You can now quickly create a Feature from an Idea!
From any Idea Detail sheet, click on the "Roadmaps" tab, then use the "+ Add Idea to Roadmap" button to quickly create a new Feature. We'll copy in the Idea Title and Idea Description for you, and automatically link the idea. You'll be able to make edits as you see fit as well.
Let us know if there are any additional improvements we can make!
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Clear custom date fields Custom date fields can not be cleared when created.
We use a custom field for 'follow up' date on ideas, however once added, this date can not be removed.
It would keep our data cleaner to not have unneeded fields on ideas once we've followed up.
1 vote -
Contributors to add importance rating on behalf of customer Ability for contributors to add the weighted average importance to an idea on behalf of a customer when capturing feedback
26 votesGreat news, there's now an official UserVoice Feedback Capture Extension! This extension will replace the sidebar for feedback capture functionality.
The extension allows for capturing the importance rating on behalf of the customer.
You can install it from the Chrome extension marketplace, and we'd love your feedback!
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Restrict UserVoice Merge Suggestions to Open Ideas Hey guys, I love your system that is suggesting merges for my ideas, but I've started to catch a few times where the algorithm is suggesting that I merge an open idea into a closed one. So for instance, 8 years ago, one of our users made a suggestion to take a specific action, which was set to "DECLINED" with a reason by our team many years ago. Recently another user made a similar request with similar wording, and your matching system tried to suggest that I should merge them together. It feels like it shouldn't be trying to get…
2 votesMerge Match just got a big upgrade. You can now filter the grid to show only Ideas that have a Marge Match candidate. It will honor the filter settings to show you only applicable candidates. Filters apply to both items in the merge match pairs, so if you only want to consider Open Ideas, filter the grid by open statuses, and click the Merge Match pill - this will show you only Ideas meeting the criteria. This works for any filter settings....
You'll also notice that there is no limit to the number of merge candidates you can cycle through. Back and forward arrows will allow you to skip matches without making a decision on them.
We hope this update allows you to quickly eliminate duplicates from your list of Ideas with a lot more ease!
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Bug in edit dialog If I edit an idea, then close a window with that idea the edit dialog reopens. I think this may be a bug? It's happened a few times since the last updates
1 voteHello!
This issue has been resolved.
Thanks again for bringing it to our attention.
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New admin UI not respecting code snippets/blocks The new UI that was introduced today in the Admin Console is not accepting plain text code snippets. Our clients tend to copy and paste source code into feedback. In the new UI for admins, these snippets are being treated like active code, and therefore, we can not read or interpret what is being asked.
1 vote👋 Hello!
Thank you for this feedback. The team has made an update to resolve this issue.
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Bulk edit idea custom fields from list view the new custom fields and filters are great. just need bulk actions to take it even further. especially helpful for backfilling prior ideas with the new data.
1 voteHi 👋
Thank you for this feedback. You can now select multiple ideas from the idea grid and make custom field updates in a single action using the bulk actions menu.
Thanks again.
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Ability to toggle on/off Importance Rating Enable or disable the importance rating feature based upon forum
14 votesYou can now toggle on/off the Importance Scale feature per forum. Head to General Settings > Ideas > Forums > Edit Forum. Thanks for the feedback!
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Make search parameters actually work in merge target search Search in Merge target window not functioning as it should be - quotations and minus symbols not changing search results to limit results to actual exact matches as specified by quotations, and including matches specifically excluded by minus symbols.
1 voteMerge search is now driven by AI! The system will understand the meaning of the search terms you add, so in addition to keyword matches, Ideas that are conceptually similar will be returned.
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Increase the maximum number of options for the Select List type Idea Custom Field. The current maximum for the select list idea custom field is 50 selections. Please consider increasing this.
1 voteWe have made 75 the new limit for custom field options.
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Harassing emails One of our employees complains that she receives a lot of SPAM messages from USERVOICE.
I am attaching a screenshot and asking you to take care of it.1 voteOur Technical Success team was alerted to a SPAM issues that occurred Feb 12-13 across multiple accounts. We've since moved these tickets to SPAM inboxes and deleted all of the created SPAM accounts.
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