General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
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Do not require sign-in on Contact widget With the release of Magic Auth, legacy Contact mode for the the UV widget now requires email authentication before a ticket can be opened. This is not a good experience.
9 votesHello,
We’ve released an update to the contact widget that allows users to submit requests without authenticating first.
Thanks again for this feedback.
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Add 'remember me' to the new email auth sign in dialogue Add 'remember me' to the new email auth sign in dialogue so that you can opt for longer sessions when you're on a trusted device.
5 votes“Remember Me” functionality is now in production – look for the checkbox underneath the email field, and you’ll need to log in a lot less frequently. Thanks for your patience with this!
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Localization of new password-less auth experience (magic link) Provide for the localization of the new authentication experience (magic link) into the end-users' preferred language.
3 votesHello,
We’ve released an update that will now translate the new email authentication experience to match the preferred language as set in your web browser.
Thanks again for this feedback.
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Allow reporting of Salesforce Connector data with data in idea grid Currently, the data from the Salesforce connector can only be analyzed in the Account Insights report, which means you aren't able to use it alongside other data and custom fields in the idea grid view.
6 votesWe are now able to surface data from the Salesforce Connector in all areas of our application, including Account Insights and the Idea Grid. We have sent instructions to each of you with information on how to get started. Feel free to reply here for further instructions!
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More granular filtering of the Idea Insights Dasboard In the new Insight features it would be important to be able to apply filter by Forum, category, or even labels.
21 votes -
Contributor Console: User Name Search In the new Contributor Console, I'd like to have the system search and return a list of users when typing in whose idea is this just like other tools SO THAT I don't have to find their exact email address.
8 votesHey there,
A couple weeks back we made capturing feedback in the Contributor Console easier by incorporating user search and auto-complete into the capture feedback form. If you haven’t discovered it yet, check it out. Let us know what you think.
Thanks,
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Suggest More Ideas when capturing feedback in the Contributor Console When capturing feedback via the Contributor Console, only three ideas are displayed, even if many more ideas are a good match for the terms. Display more ideas.
1 voteHey there! Thanks for the feedback. Our team has made this adjustment so users will now see up to 20 suggested ideas when entering feedback in the Contributor Console.
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Remove Customer Contributor Consoles from Google Search Results If you search "Uservoice Contributor Console" in Google (I was trying to find documentation on the console) - there are dozens, if not hundreds of search results that show the signin pages of all of UserVoices customers.
I'm assuming that Uservoice didn't mean to publish their customer list this way in Google, and having it show up in search results can really muddy the water when you have use cases like mine where I'm a customer trying to find details on the new Contributor Console.
See screenshot for example.
1 voteThanks for bringing this to our attention Aaron. It certainly wasn’t our intention for this endpoint to be crawled. We’ve updated the list of items not to be indexed and the results should fall out of Google’s index over whatever mysterious schedule they have :)
Thanks again for pointing this out – I really appreciate it!
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Report for Ideas Lifecycle They are looking for a report that tracks the concept of ideas submitted vs completed ideas. He wants a report that can illustrate lifecycle of ideas as they progress through stages (statuses) from new idea to completed. He described 2 benefits from this report. One, the ability to better understand their product development process (to see which stages ideas are getting stuck in, and why). Two, to illustrate to leadership the overall impact of UV (we have collected X amount of ideas which have become Y amount of new features)
2 votesWe just launched an update to the Status Update section of the Activity Report. We’re now showing how many times ideas were marked as a certain status within a designated time period as well as the customer reach of every update. Check out the attached image!
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Include Attachments on Internal Notes Currently attachments can be added to Status Updates as well as comments, we would like the ability to include attachments for internal notes. Sample Use Case: when drafting a mock-up of something such as a UI change that is not yet ready for public feedback, but should have eyes on it by other members of the Product Management or Development Staff.
9 votesHello,
Yesterday we introduced “Internal Comments” on ideas to replace Notes. Don’t worry, we’ve kept all your previously created notes. They are now called internal comments.
Unlike notes, internal comments support attachments.
Also exciting about internal comments is that you now have the ability to mention other admins directly on ideas.
Here’s what you can expect.
@mention other UserVoice admins on internal comments
Reply to internal comments in threads
Email and in-app notifications when you’ve been mentioned on a UserVoice idea.
Email and in-app notifications when there is new activity on an internal comment thread that you’ve participated in.
Thanks!
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Don't send notifications to all Slack channels configured when feedback is created (that is not attached to an idea) Right now, when the Slack integration is configured, any feedback that is created and not attached to an idea will notify all Channels connected to UserVoice.
1 voteWe’ve improved our Slack integration so that un-linked feedback is now only sent to channels that receive events from all forums and categories.
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Respect Line Breaks in Internal Notes. Respect Line Breaks in Internal Notes.
Internal notes styling should respect line breaks like comments do. When leaving notes for internal members, it can difficult to understand the message being conveyed because it's all smushed together in one block.
7 votesHello,
Yesterday we introduced “Internal Comments” on ideas to replace Notes. Don’t worry, we’ve kept all your previously created notes. They are now called internal comments.
With internal comments, we’ve included an editor that supports richer text formatting than previously available with notes.
Also exciting about internal comments is that you now have the ability to mention other admins directly on ideas.
Here’s what you can expect.
@mention other UserVoice admins on internal comments
Reply to internal comments in threads
Email and in-app notifications when you’ve been mentioned on a UserVoice idea.
Email and in-app notifications when there is new activity on an internal comment thread that you’ve participated in.
Thanks!
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2 votes
We now have a traits sync service offering for Pipedrive! The service can sync your Contact & Account traits to UserVoice so that you can harness powerful segmentation.
Read more about it here: https://help.uservoice.com/hc/en-us/articles/360034993834
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Custom time period filter for Activity reports Time period filter should be customizable. Not just 30/90/365 days. We need to choose 1. and last day of a month when doing monthly reports otherwise its useless for us :(
The idea is good and we like it but we don't always have a time to check the Activity at the beginning of the month to see the last 30 daysPetr from Skype & MS Teams
2 votesHey all,
A couple weeks back we launched a new date picker on the Activity Report that gives you the ability to filter your reports by a custom time period. If you haven’t been to the activity report lately, check it out today.
Thanks,
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Idea Insights - See All Ideas Respects Currently Selected Forum Idea Insights - my expectation was that See all ideas button respects the currently selected Forum (not all forums)
1 voteHello,
Selected Forum(s) on the Idea Insights view will now be respected when “See all ideas” is used to access the full Idea grid.
Thanks again for this feedback.
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Provide web portal URLs for UserVoice items in Slack UserVoice items (ideas, feedback, comments) sent to Slack via the integration link back to the admin console.
Some use cases have non-admins clicking these links in Slack, but they are unable to access the admin console links.
4 votesHi there,
Thanks for this early feedback.
Now, users without access to the UserVoice admin console will be directed to the web portal view of an idea when attempting to access that idea from a Slack channel.
UserVoice admins will still be directed to that idea in the admin console as they are today.
Let us know what you think.
Thanks again.
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Add Admin Avatar to Activity & Moderation Feed Items Display an avatar in Activity & Moderation items done by an Admin (currently only gives Admin name in orange color)
1 voteHey there,
Idea merge entries on the activity and moderation feed now includes the avatar of the admin who performed the action.
Thanks
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Include both Date and Time on entries in the Activity and Moderation Feed Currently the date is displayed on every entry. It would be additionally useful to expose time as well.
1 voteHey 👋
You can now view time in addition to day on every entry in the activity and moderation feed.
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Optimize Feedback Analysis Report to Load Faster The Feedback Analysis Report takes a long time to load an often fails the first try (and we don't even have a lot of data yet).
Perhaps caching the data? Thanks for your consideration!
3 votesWe launched our new Activity Report earlier this year and optimized its loading performance to give you a great experience. Check out this article on the new report: https://help.uservoice.com/hc/en-us/articles/360034982774-Understanding-the-Activity-Report
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Configure Slack integration for categories You can configure the Slack integration to work with specific forums, but not categories within a forum.
3 votesHey everyone,
Thanks for the early feedback here.
If you head back to the slack configuration settings in your UserVoice admin console you’ll be pleasantly surprised to see that we’ve enabled the ability to configure events from specific categories to stream into your slack channels.
Let us know what you think.
Thanks again.
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