Internal comments
This is not a good design. Why would you want people to click on 'Post comment' to start typing their internal comment? It used to be more straightforward and easy.... now, you've made already bad design, even worse.
Please reconsider. This whole screen is so clunky and unintuitive. You need to work on making things simpler and more fluid:
- sharing between colleagues should be easy to access and action
- get rid of the Public comment option, or move it away. When I click on 'Internal comments' I should be able to post ONLY internal comments. Public ones are to be posted when replying in 'Comment & Feedback', or sending Emails to all subscribers.

Internal Comments is now Team Chat!
A new interface for internal collaboration has been released to improve on the way Internal Comments work. Look for Team Chat on the right rail of the Idea Details page.
- @mentions have been improved
- attachments (images and videos) now have an inline preview
- multiple attachments can be added at once
In addition, Public Comments are now their own control, with no overlap with the way internal comments used to work. When using the "Post Public Comment" button on the Idea Details page, only Public Comments can be made. We hope the additional labeling adds clarity and reduces steps.
As always, please let us know how we can improve this or any other experience within UserVoice!