General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
341 results found
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Create an Idea List from an Impact Report When I run an impact report by picking an arbitrary list of Ideas from the grid (without creating a list first), I'd like to be able to save those Ideas to a list from the report itself
2 votesWe've added multiple ways to create an idea list from your report:
* Top right under the report quick actions
* In the metrics section of the report
* In the Idea and quote slide-out panel
* Anywhere you might want to take an action on your ideas will prompt you to save your list.
Thanks for your feedback!
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Idea List permissions Allow add and create on idea lists for read-only admins
2 votesThank you for your feedback! We now allow admins with read-only feedback management permissions to create and edit personal idea lists.
However, if the idea list is shared, they will only be able to view this list and not add or edit the list.
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allow conversation to continue after idea is resolved (re-open on new comment from users) Hey team!
It's really frustrating to be unable to comment further on a recently closed idea. Sometimes they are closed in error or because of a misunderstanding and you let me write a public comment and then say it can't be saved.
Better if I could either comment, re-open, or otherwise do something to indicate that I'm not satisfied with the outcome. Otherwise it's not really listening to the voice of the user...
1 voteThank you for the feedback! This can be achieved by setting your closed statuses to having a user permission of "comment only", which can be found in the public status configurations of settings.
See more information on our Help Center here. Please reach out to our Support if you have any further questions!
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Source URL Capture in Extension Experience Enable the source URL capture from the Extension Experience to connect the full context of a support ticket with the feature request
1 voteThe feedback source can be found underneath the Feedback box in the extension. You can also copy and the edit the link in the textfield. For more information on this please check out this support document. Thanks!
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Identify which admin user performed the activity of creating an idea with the 'idea creator' field Be able to identify which admin user submitted an idea with the use of the 'idea creator' field.
6 votesYou're now able to see both who the feedback was from and the name of the admin who captured the feedback.
Right under the description on the Idea Detail sheet, you'll see a line that says:
Created by: (Whose feedback was it) via (Who captured the feedback) | (Date Created)
Let us know if we should make this information available elsewhere!
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Allow sharing with "All Admins" on Lists and Views Create a way to allow a view or a list to shared with all admins on a UV instance. This would allow a quick way for a view or list to be universal without the need to name each user, or to anticipate future users that would be added as admins.
2 votesYou can now share Idea Lists and Grid Views with the entire team of Admins with a single checkbox. Just use the sharing options to use this new feature.
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page loading speed is noticeably slow The overall page loading speed is noticeably slow, which poses challenges, particularly during times of urgency. Specifically, the Tickets page occasionally encounters timeouts, which has been a source of considerable inconvenience. I would greatly appreciate it if improvements could be made to address these issues.
1 vote -
Immediately focus 'Search labels' input field when assigning a new label When I choose to assign a new label while editing an idea in a console, the search field does not get a focus, so I can immediately start typing the name of the label I wan to pick. And since typing is not used for anything else with this dialog displayed, it’s a waste of the modality.
1 vote💫We're thrilled to announce updates to our labeling experience! We prioritized ease of use and to make label application faster. In addition to our coming label recommendations, we hope these productivity enhancements make Idea triage even easier.
🚀 Here are the improvements we made:
- We added expand all/collapse all functionality on all label dialogs
- We made the expanded state the default experience everywhere that labels have already been applied
- Exposed label settings are accessible everywhere labels can be applied, so that the creation of new labels is always available
- We unified the label modal across all areas where label application is used
- The label modal is larger so that longer labels are easier to read and you can see more labels in the window
- Performance increases come along with the updated label modal
- When you open the label dialog, the search box is automatically in focus, so you can just…
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Give each idea a unique ID and make this obvious It would be so useful if every 'idea' had a unique ID so that we could refer to them in other places, point other people to the right one. Only having the textual title to refer to is frustrating.
1 voteThe ID of an Idea now appears at the top of the Idea Detail sheet, and you can click the "Copy" icon to get a copy of the direct link to the Idea that you can share with colleagues or bookmark for future reference.
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Profile Card with Account Name and Revenue Show a profile card when we hover the mouse over the user's name. Show the Email ID, Account Name and Revenue in the Profile Card. It will save us couple of clicks to go to Users/Accounts tab.
1 voteHello! We've added a hover state on a user's name to display additional user information like their email, company information, last active date, and any feedback related stats linked to the users activity.
Thanks for your feedback!
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Option to only show Open Ideas in Smart Search for Contributor Extension When the extension completes a smart search, it will search All Ideas instead of just Open Ideas. If you create a search with search parameters, you can then narrow down by Open or All Ideas.
2 votesIn an updated published to the Chrome store today, the default behavior of smart search excludes Closed Ideas. You can still associate feedback with a Closed Idea, if desired, by using the search icon and selecting "All Ideas" as a search filter.
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Expand Text Box in Status Update Modal Maximize the space for the text box when creating a status update. It is rather small and needs scrolling for long texts.
2 votesAll status modal text boxes will expand while typing!
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Add to Idea List from Idea Details Can you also add an option to add an idea to the Idea List from Idea Details screen in the three ... dropdown menu?
1 voteYou can now quickly add an idea to a list on the right rail of an idea detail sheet!
Thanks for you feedback!
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Let me stay on an idea after adding it to a roadmap If I open an idea from the idea grid so that it slides out from the side, and then choose to link that idea to a feature, I can click off the idea and return to the grid to continue working. That's great.
On the other hand, if I use the option "Add Idea to Roadmap", then I can't return to the idea grid. Clicking the back arrow or just clicking off to the side on the idea grid unexpectedly navigates me to the roadmap instead. I have hundreds of ideas to add to various roadmaps and every time I…
1 voteWe have ensured that the navigation after Adding an Idea to Roadmap should be much smoother now!
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Save a copy a "saved View" in Admin console IN the admin console, you can create and save and shave a view. It takes time to create a view and save it, but if you want to create a second view similar to an existing view you have to start from scratch and add fields, move them around, create filters. This is alot of work.
Especially if you want the new view to be 90% simliar to a previous view you have created.3 votesSaved Views (now called Grid Views) can be copied now. When you copy a saved view, it will be private (assuming that you want to make changes to the filters/columns/sorts) prior to re-sharing the view if it was already shared.
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stack rank ideas by importance Placing a importance high, med, low is great. But too often you get individuals that will rank everthing as "high" to force a priority on their ideas. Ideally it would be great if there was a way for product management to select a set of ideas and ask customers to stack rank them or assess priority of each idea based on a pool of points.
There are many techniques out there that help support this. For example, instead of stack ranking. Give every voter 100 points and ask them to apply those points to a group of ideas. This could…
3 votesGreat news! 🎉 You can now add priorities to Ideas on any Idea List.
How can you use this?
- Empower Your Teams: Have teams like support or sales teams compile a list of product ideas and assign priorities based on company goals or team priorities.
- Plan Your Roadmap: Create a list of ideas you’re considering for the upcoming quarter and rank them to guide your planning.
- Capture Customer Insights: Record the priorities that individual customers assign to their feature requests—helping you better understand what matters most to them.
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Add extra scrolling in contributor console and extension for small screen sizes Please add scrolling in the feedback capture window in the contributor console and the contributor extension for small screen sizes
1 voteWe've enabled scrolling in the feedback capture window for smaller screens in the contributor console and extension. We appreciate all the feedback that guided this enhancement!
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Restore Visibility and Quick Access to the “Moderation” in Grid Layout The recent changes of the header in the grid layout can be quite confusing in the beginning since the "moderation" section changed position (very left to the very right behind a drop down), naming (from "moderation" to "activity"). It's much less visible, requires at least an additional click, doesn't show omnipresent red bubble which indicates the number of ideas/comments that are flagged for moderation and doesn't feel like it fits into the information structure. Just not very comprehendible and quite annoying actually. Could you at least bring back the red indicator plus a way to access the section more quickly?…
1 voteWe've made updates to the top bar to restore the ability to toggle back and forth between ideas and activity.
Thanks for your feedback!
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Default status update to email subscribers Sometime in the last week or so, you rolled out an update to the public status modal. Ever since then, the box to email subscribers about a status change has been disabled by default.
I would like that to default to being enabled, instead. I've already sent out more than a few status updates trying to communicate w/ a customer not realizing they weren't getting notified about it.
If you can't enable that by default universally, can you create a setting somewhere so I can choose how I would like this to function?
1 voteWe've restored the original behavior in this case. The system will remember the state of whether you have checked the box to email subscribers or not, and use that setting for your next update. This way, you can set your default preference, and that will persist from update to update.
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"Skip" option in AI Merge Match When going through the AI-detected merge matches, it only gives the option to "ignore" the suggestion. "Skip" would be a great addition here, so we can circle back to the ideas if we are unsure if they should be merged or ignored
1 voteMerge Match just got a big upgrade. You can now filter the grid to show only Ideas that have a Marge Match candidate. It will honor the filter settings to show you only applicable candidates.
You'll also notice that there is no limit to the number of merge candidates you can cycle through. Back and forward arrows will allow you to skip matches without making a decision on them.
We hope this update allows you to quickly eliminate duplicates from your list of Ideas with a lot more ease!
- Don't see your idea?