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  1. Contributor Console missing Contributor Sidebar capabilities

    Contributor console has an option for capturing feedback, which is supposed to be used instead on the classic Contributor sidebar. But the experience is not the same, fields are not the same, and the Private commenting option which was one of the most important features of Contributor sidebar is missing.

    9 votes

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    4 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hey all,

    Thanks for the feedback and support of this idea.

    Upon rollout of the Contributor Console, this feedback helped us identify that we did not make it clear enough that the feedback captured from the Contributor Console is private.

    That is, like with the contributor console, feedback associated to ideas on behalf of customers from the Contributor Console is always private.

    We are working on a few updates to help make this more clear moving forward.

    Thanks again.

  2. Capture severity of feedback when using Sidebar

    When capturing a request with the Sidebar, it could be helpful to include details about the customer. For example, "churn risk", "deal blocker", etc.

    14 votes

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    2 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    We’re currently working on enhancements to the contributor experience for communicating additional importance of ideas.

    We’re also going to make it easier, via the admin console, to quantify the impact of these ideas that contributors communicate are important.

    More updates to come soon.

    Thanks,

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