larry.gerard@workhuman.com
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6 votes
An error occurred while saving the comment larry.gerard@workhuman.com supported this idea ·
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6 votes
An error occurred while saving the comment larry.gerard@workhuman.com commented
With over 40 Forum/category combinations and almost as many product managers we need to maintain a table of which product manager will review which idea. Product Managers (UV admins) will not review incoming ideas in their Forum/category. Often the submitted gets this wrong, so our UV program manager must review all incoming ideas and assign them to a product manager. This slows down the process and makes it tougher to meet a Triage/review ELA for all new ideas.
larry.gerard@workhuman.com supported this idea ·
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90 votes
larry.gerard@workhuman.com supported this idea ·
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10 votes
An error occurred while saving the comment larry.gerard@workhuman.com commented
As a idea moves through various states, certain field & custom fields need to be filled out. Automating the filling out the field is possible on known conditions. For example: IDEA submitted by an internal employee for a customer, the employee didn't associate the customer details. In this case we need to be able to force the entry of a known customer or move it into a status of "needs more information" and assign ownership to the employee ( or submitter). Ideally the submitter gets an email, more information required, please add your customer name & email detials to the idea.
Another example, the idea is review and moves into a status " assigned to dev for prioritization". The idea owner (or assignee) should be assigned based on the Forum/Category the idea is associated with.
This would help with the manual look up of who In development or product management own which product(Forum).larry.gerard@workhuman.com supported this idea ·
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1 vote
larry.gerard@workhuman.com shared this idea ·
We have ELAs for some status that require a review and feedback. For example, all new ideas must be reviewed and triaged into a dev status (future, planned, already exists, will not implement) with 5 days. Idea can only sit in a external "under review) internal status(need more info, needs Product Manager review) for 5 days. Having a way to send notifications (email, slack) after 1 day, ...
Ideally would be good to customize the message. "new idea 5 days to review". New idea needs review 4 days to review". Urgent Idea must be reviewed by EOD, Escalation starts tomorrow "