larry.gerard@workhuman.com
My feedback
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5 votes
We've added some functionality that should help with this idea. You can now share Idea Lists and Grid Views with the entire team of Admins with a single checkbox.
We'll be working to improve the configurability of list sharing and permissions in the future!
An error occurred while saving the comment larry.gerard@workhuman.com
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6 votes
An error occurred while saving the comment larry.gerard@workhuman.com
commented
We have ELAs for some status that require a review and feedback. For example, all new ideas must be reviewed and triaged into a dev status (future, planned, already exists, will not implement) with 5 days. Idea can only sit in a external "under review) internal status(need more info, needs Product Manager review) for 5 days. Having a way to send notifications (email, slack) after 1 day, ...
Ideally would be good to customize the message. "new idea 5 days to review". New idea needs review 4 days to review". Urgent Idea must be reviewed by EOD, Escalation starts tomorrow "larry.gerard@workhuman.com
supported this idea
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7 votes
An error occurred while saving the comment larry.gerard@workhuman.com
commented
With over 40 Forum/category combinations and almost as many product managers we need to maintain a table of which product manager will review which idea. Product Managers (UV admins) will not review incoming ideas in their Forum/category. Often the submitted gets this wrong, so our UV program manager must review all incoming ideas and assign them to a product manager. This slows down the process and makes it tougher to meet a Triage/review ELA for all new ideas.
larry.gerard@workhuman.com
supported this idea
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10 votes
An error occurred while saving the comment larry.gerard@workhuman.com
commented
As a idea moves through various states, certain field & custom fields need to be filled out. Automating the filling out the field is possible on known conditions. For example: IDEA submitted by an internal employee for a customer, the employee didn't associate the customer details. In this case we need to be able to force the entry of a known customer or move it into a status of "needs more information" and assign ownership to the employee ( or submitter). Ideally the submitter gets an email, more information required, please add your customer name & email detials to the idea.
Another example, the idea is review and moves into a status " assigned to dev for prioritization". The idea owner (or assignee) should be assigned based on the Forum/Category the idea is associated with.
This would help with the manual look up of who In development or product management own which product(Forum).larry.gerard@workhuman.com
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1 votelarry.gerard@workhuman.com
shared this idea
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This is very important. Product managers need to be able to quickly find a set of ideas they are responsible for. Custom views help them in the admin console. But they are not UserVoice experts as the companies "UV" program manager is. So you really don't want them to be able to change the shared views. They should be able to copy or create temporary changes to customize to their needs.
Additionally it would be great, if shared views could use some generic filters. Most helpful would be a custom field (assignee) that can be set to filter for who is running the view.