Yes! I'm surprised that this isn't already a feature. We have an Account Management team that works with our customers and there are a lot of tags relating to what segment a user/account is in that we will would like to associate them with and have that carry over automatically to the ticket.
Yes! I'm surprised that this isn't already a feature. We have an Account Management team that works with our customers and there are a lot of tags relating to what segment a user/account is in that we will would like to associate them with and have that carry over automatically to the ticket.