Eyal Cohen
My feedback
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426 votes
Hey there! 👋
This week we released Custom Fields on ideas for internal use. This solves a problem for much of the feedback we received on this idea, but not all of it. We will keep this idea open for additional feedback and votes, but for those who were requesting better ways to organize ideas internally, we hope you enjoy our new release! You can read more about it here.
An error occurred while saving the comment Eyal Cohen
supported this idea
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Custom Fields on ideas is not a solution for this issue at all especially not for internal use.
The use case here is very simple and clear, when a user enter its feedback, we would like to make sure he provide us the relevant information and to understand how does it affect its business, what is he doing today in order to overcome this issue and how it will help him to have this feature, was it related to any issue he had and what is the case number for it. it is mainly helping to connect the dots instead of start asking 5 people on every request that customers are having.
in my example, as a product manager in a large company having this clarity into the request saves me a lot of time in filtering the relevant issues from the lower priorities, focus on what make impact to customers and it will shorten the response time to customers and my time by at least half as we don't need to start speaking to many people to understand what the customer meant and why did he open the user voice idea. i cant clearly categorize it and make sure it will be delivered to my R&D teams in the right way. it will also help me to focus my internal surveys and make sure i ask specific questions.
overall it is the most important feature in the platform in my view because no PM want to spend hours on the UserVoice system but he want the system to work for him and give him the right data upfront.
if we don't have this feature we should be looking for alternatives because it is really impacting us today to take proper decisions.