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General Feedback

← Customer Feedback & Ideas for UserVoice

How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!

How can we improve feedback management and help you make strategic product decisions?

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4 results found

  1. Solicit NPS via Email

    Ability to trigger NPS surveys to all or a specific segment of customers via UserVoice.
    78 votes

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    9 comments  ·  NPS  ·  Admin →
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    Deferred  ·  Torre Matthew responded

    Hi Everyone,

    We’ve reevaluated this idea, and it’s not something we plan to implement at the moment. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  2. Option to require an email address and message for NPS Ratings

    If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...

    For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.

    If they don't give an email address either, you have no way to follow up and ask why.
    6 votes

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    1 comment  ·  NPS  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  3. Report on response rate for NPS

    It would be helpful to know how many users were prompted with the NPS survey during a given time frame vs. how many ratings were actually submitted.
    1 vote

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    0 comments  ·  NPS  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  4. Add 'back' button to NPS Widget

    1 vote

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    0 comments  ·  NPS  ·  Admin →
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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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