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General Feedback

How should we improve our feedback and product management tools?
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10 results found

  1. Account Based Access to Ideas & Feedback

    A consumable and actionable view of ideas that are managed by specific contributors (ie. Account Managers, Customer Success)

    3 votes

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    Gathering Feedback  ·  1 comment  ·  Ideas  ·  Admin →
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  2. Bulk migrating Feedback between Ideas

    We need an easy way to fully and quickly move the feedback from one Idea to another without having to refer back to the old Idea.

    For example, we had an Idea for a request to bring back a running timer widget on our mobile apps. We did the work for iPhones, but we didn't do it for Android yet. So we want to split the feedback along those lines, so I have an idea for iPhones that I am marking as "launched" with an internal label and an idea for Android that I am marking as "in development" using…

    3 votes

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    Gathering Feedback  ·  0 comments  ·  Ideas  ·  Admin →
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  3. Make Idea Details Scrollable on Small Screens

    When user a smaller window, the idea details is not scrollable when trying to leave an internal comment which cuts off the save button.

    2 votes

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  4. 2 votes

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  5. keep email addresses in cc/bcc when added

    In Tickets, keep any additional cc email addresses if you leave the screen: Multiple times I have added cc email addresses, leave the ticket to view something else, come back and send the email, only to realize those cc's were removed when I left the screen. Suggesting they stay added even if you leave the ticket.

    1 vote

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    Gathering Feedback  ·  0 comments  ·  Ideas  ·  Admin →
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  6. Highlight the open level

    In the Mx module, highlight the level open on the screen (example 4.1.1) in the right-hand column to make it easier for the user to find.

    1 vote

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  7. Advanced filtering should be able to filter on more than one label with AND logic

    I was looking forward to advanced filtering being able to filter on two labels with AND logic. It seems I can still only filter on labels with OR logic.

    Once a label filter is applied, I should be able to apply another one. It seems once it's used once I cannot create another filter for "Label."

    19 votes

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    3 comments  ·  Ideas  ·  Admin →
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    Thanks for your feedback and support of this idea. We have been able to gather perspective on a number of areas in which our filtering experience on the idea grid can be improved. With that said, we could use your help to better understand a couple of things:

    • What filters do you want to be able to see results matching all selected values? (ex: An idea is both red and blue) 
    • Are there any work arounds you use to get this information?

    Thanks in advance for you help as we try to find the best solution to solve this need.

  8. Add screen shot to idea from clipboard

    I really need/want and easy way to add images (screen shots) from clipboard (like e.g. Target Process does it e.g. on their help desk) - a small picture often says more that 140 characters ... and more clearly

    It is really no different that attaching an image files, just a lot less clicking and tying

    30 votes

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    15 comments  ·  Ideas  ·  Admin →
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  9. Disable internal status

    Ability to disable the internal status feature

    3 votes

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    0 comments  ·  Ideas  ·  Admin →
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    Hi – thanks for sharing this idea. We’re interested to hear if this is a problem for other customers as well which will help us decide if it is a feature we need to consider building.

  10. Allow an account to prioritize the suggestions they support

    Allow an account to see all the requests they support and prioritize them

    2 votes

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    Gathering Feedback  ·  1 comment  ·  Ideas  ·  Admin →
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