General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
104 results found
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Remember email selection when doing a merge/updating status/etc Remember the previously selected email address for the reply to on status updates and merge notifications. This way I don't have to manually choose or enter an email address every time.
13 votesGreetings from UserVoice,
We’ve released a feature that should improve your experience when setting reply-to email addresses on plublic status updates and suggestion merges.
Now, when you select a reply-to email address for public status updates and suggestion merges, we will remember that address the next time you perform one of those actions. This eliminates you having to set that address every time.
We hope this is helpful.
Thanks,
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Filter should have 'and' logic as default To reduce the number ideas filtered by search, the keywords should be applied with 'and' logic by default.
At the moment, the number of findings increases if you add more key words.
But to make UserVoice a success, it's important to reduce the number of findings to come out with max 10-20 search results to allow the user to find already existing ones for voting instead of entering a new one.
If the search result exceeds 20+, it would be to time consuming for checking all the results and as result, UserVoice would end-up with redundant requests (idea) as in…14 votesHey there!
Thanks for this feedback.
While we don't support 'and' logic to filter keyword search results by default, we do provide search operators that can be used to further refine the results of your keyword searches. Take a look at this resource to learn more.
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Quickly remove labels from list view From a list view, have the ability to remove labels quickly. Right now you need to open the labels and scroll to find the label to deselect it. Can we add a "X" to the label button in the list view to remove quickly (or something similar)?
3 votesHello!
On the idea grid, labels can now be removed from an idea without opening the label picker. Hovering over a label will reveal an (x) that can be used to clear that label from the idea.
Thanks for this feedback.
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Bulk label actions Be able to apply/remove labels to ideas in bulk
38 votesBulk label modification is now available! From the Suggestions grid you will be able to select multiple items and then use the new “Modify Labels” option under the More Actions menu. You will see the current status of the labels on your selection, and will be able to add or remove labels across the entire selection. There will be an undo option after completing this action. Please try this out and give us your feedback. Happy labeling!
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Bulk status updates Change the status of one or more suggestions at once when viewing a list of suggestions.
41 votesGreetings from UserVoice,
We’ve recently made it possible for admins to send status updates (public and internal) on multiple suggestions at a time.
On the suggestion grid, in the admin console, see “More Actions” when selecting more than one suggestion.
Thanks for the feedback.
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Don't include completed ideas in searches I went to link a ticket to an idea, and it showed me oodles of completed ideas. That would be good as an option, but not in the default view. It should really separate out completed ideas.
4 votesHey there!
Thanks for this feedback. Idea grid search will respect all filter configurations. That is, excluding a public status of "completed" via the Public Status filter will exclude ideas in that status from any and all keyword search results.
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Allow contributors to capture feedback on the forum (web portal) When a support person is viewing a suggestion on the forum website, allow them to quickly add customers to an idea. The suggestion that they are viewing should be automatically selected in the sidebar 'capture request' form.
5 votesHey,
As your customer facing teams’ new home for feedback, we’re excited to get your thoughts on how the new Contributor Console helps with this need.
In particular, from the Contributor Console, feedback can be added to an idea directly.
More here:
https://community.uservoice.com/blog/new-contributor-console/ -
Filter feedback by user segments Allow filtering suggestions and related suggestion metrics (like # of supporters and comments) by supporter traits, to help find out which feedback has come from specific user segments and measure interest from those segments.
76 votesYou can now analyze feedback by customer segment and identify each segment’s top needs, all within the UserVoice admin console.
Create custom segments based on the user and account traits that you pass into UserVoice; for example, user type, MRR, company size, or industry. You can also create segments by country, even if you are not passing traits into UserVoice.
Learn more here https://feedback.uservoice.com/knowledgebase/articles/1829062/
Please leave us feedback and let us know how this works for you!
Note: You will need to be on one of our current plans that includes this feature. If you’re on a legacy plan or are not sure if your plan includes this, email support@uservoice.com with your account name to learn more.
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Disable comment for completed and closed ideas Once an idea is completed or closed I want to disable comments on that idea to avoid redundancy of comments from users and admin.
1 voteYou can now configure a ‘status’ to disallow new votes and/or new comments. This applies to all ideas that are in that status. To update your status configurations go to Settings → Feedback Forums → Statuses and then edit the statuses as desired.
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Be able to filter suggestions that have no label at all You can filter by ideas that:
Don't have a status
Don't have a categoryBut not those that don't have a label.
I want to do this because I am focusing on bringing up non-labeled items up to date by applying labels.
22 votesGreetings from UserVoice,
From the admin console, you now have the ability to filter the suggestions grid by suggestions that don’t have any label at all.
Thanks,
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Sortable search results If you search in a forum in the admin console, you can't sort the results. The system will display them in the order of relevance.
However, if you are searching and pulling up a long list of ideas, you need to be able to sort those results by supporters, or created at so you can find the relevant ideas you're looking for.
43 votesGreetings from UserVoice,
Now, when working with the suggestions grid in the admin console, admins have ability to sort search results by any of the sortable columns. Check it out!
Be sure to let us know what you think.
Thanks for the feedback!
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Update idea information (status, state, title) in the idea grid without refresh If you click on a suggestion and do the following:
Change status
Delete, move, mark as spam
Change the title or descriptionAfter you save, the grid will not update the suggestion until you refresh.
6 votes👋
Last week we released an update to our admin console Idea Grid. Along with these updates you will find that changes made to an idea from the detail sheet are dynamically added to the grid without a refresh. This includes updates to Idea titles, Descriptions, Public/Internal Statuses, Forums, Categories, and labels. Check it out!
Thanks for this feedback and your continued support or our product.
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Search field in merge window is tiny I like the new merge experience, but the search field is just teeny-tiny! Many times I have to perform multiple searches for duplicates and will change some of the terms used each time. It's annoying to do this in such a small field.
3 votesHello!
We've increased the width of the merge modal search field.
Thanks for this feedback.
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Respect Search Operators (And, Or, Quotes, + and -) It's very frustrating to put in two search words and have ideas come up with only one of the terms before ideas that have both terms.
For example, if I searched for "Morning Commute" I'll get results that only have "Morning" before results that have both "Morning" and "Commute". Or if I want to find only "Evening Commute" results, I'd like to be able to exclude results that have the word "Morning".
This is a large problem when many of our ideas involve phrases where one word is extremely common, and the other word is used in multiple concepts. Being…
51 votesHey there,
We’ve recently made some improvement to search in our admin console to enable operators.
Here’s what that looks like…
Using the plus ( + ) sign enables AND.
The vertical bar ( | ) enables OR.
Using the minus ( – ) sign enables you to exclude terms.
Using quotes ( "" ) enables exact phrase matching.
Happy Searching!!
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View content of messages sent to subscribers After I send a message to subscribers, I am unable to see the content of the message I sent them to refer back to. I like using the UserVoice interface to do this to get analytics, however when following up I am disappointed that I cannot refer back to the text of my message.
2 votesHi everyone!
We recently rolled out some updates to our Message Subscribers feature.
You will now see the message you sent on the idea detail page, and when users write back, their responses will be saved in UserVoice.
This article goes into more detail as well: https://feedback.uservoice.com/knowledgebase/articles/1903003
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In System Admin view, allow users to filter or search by voter or submitter user account We are often trying to locate a full list of all the items that a user has voted or submitted. The view in the user management console is very cumbersome, so we would like to be able to filter in the idea management view by user.
15 votesHi Everyone!
I wanted to follow up with everyone regarding this idea. Thank you so much for the feedback!
We have made multiple updates to the user’s page when it comes to viewing a user’s profile and quickly seeing their activity and a list of the ideas they support.
Here’s a screenshot of the current view: https://cl.ly/a2e5f9a32570
If you click the suggestions tab, you can also export the list of suggestions they have supported.
Have additional features you would like to see? Please, let us know!
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Bulk merge multiple ideas Select and merge multiple duplicate ideas at the same time.
166 votes -
Add more "No customer activity" filters Please add the following filters to the Suggestions Customer Activity filter:
-No customer activity in the last 30 days
-No customer activity in the last 60 daysOr something similar. 90 days is very useful, but we have too many incoming ideas, would like to clean it out more aggressively using this filter.
2 votesCheck it out! We have added a custom date option for the Inactive filter on the idea grid.
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Flag/highlight ideas that may need to be merged New ideas come in all the time, and it can be hard to go and check them all for ideas that need to be merged. Adding a report that highlights or flags ideas that might be duplicates (so admins can double check) would help keep these duplicate ideas from slipping through the cracks.
17 votesLast week we released Merge Matches! 🚀 Merge Matches is a new way to automatically identify which ideas are similar to one another, giving you the option to merge them together to help reduce the number of duplicate ideas. You can access this feature directly from the Idea Grid.
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On the web portal, add an extra confirmation step to "flag as inappropriate" links Currently, it is very easy to accidentally click the "flag as inappropriate" link next to ideas in a list (I have already accidentally done this). It would be nice if there was an extra confirmation (a popup box or something) to confirm that this was the intended action.
8 votesHello!
To prevent the accidental reporting of an idea as inappropriate, we've included a confirmation step that must be completed in order to report ideas.
More here.
Thanks for this feedback.
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