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General Feedback

How should we improve our feedback and product management tools?
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15 results found

  1. Enable recording transcriptions for Zendesk Talk overflow calls

    The recordings of calls within Talk are currently transcribed by Advanced AI. Would it be possible to implement a feature to transcribe the recordings of the calls forwarded to overflow numbers, which are usually external?

    1 vote

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  2. Enable importing Checkboxes for Excel files

    Checkboxes are currently not being imported with the Excel documents like it happens with Word documents. Having this feature for Excel documents will be very helpful for such customer documents

    1 vote

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    0 comments  ·  Ideas  ·  Admin →
  3. Bulk Actions for More Than 5000 Ideas At a Time

    Create functionality to allow for bulk actions on more than 5000 Ideas at a time OR as you can only perform actions on 5000, do not allow selection of more and provide information alert as to why.

    1 vote

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    0 comments  ·  Ideas  ·  Admin →
  4. Self-Service SSL

    Optional self-service SSL

    2 votes

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    Declined  ·  0 comments  ·  Web Portal  ·  Admin →
  5. 1 vote

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    0 comments  ·  Web Portal  ·  Admin →
  6. Be able to sort by labels

    Right now, you can sort by columns like status updates, or votes, but you can't sort by the Label column. Admins want to be able to sort by labels as well.

    2 votes

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    Declined  ·  0 comments  ·  Ideas  ·  Admin →
  7. Add Feedback-specific donation

    (i hope this is the correct category, if not please move it; thanks)

    This is about a feature suggestion (i strongly recommend).

    UserVoice is a really good thing, as it allows direct consumer-to-developer-feedback and also gives a crowd based rating of the importance. But it cannot fully stress the importance of a single problem (because the only curency are the voices, which are limited to make them valueable; but if someone contributes to many topics he has to give less voices e.g.; or you are limited with one voice for one suggestions and so on). It would be nice, if…

    1 vote

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    0 comments  ·  Ideas  ·  Admin →

    There are a lot of complications with accepting donations for features, and is generally not a practice the vast majority of product teams would operate under.  


  8. Contributor Sidebar - filter 'top requests' by category

    The Contributor Sidebar has a page where you can see the top requested ideas from each internal team. It would be great if contributors could filter that list down by forum and category.

    4 votes

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    This feature set is going to be deprecated with the Contributor Sidebar as we move that functionality into a Chrome extension.  We are gathering feedback about more advanced views of UserVoice data that would be beneficial to customer-facing contributors, but the sidebar is a limited area and subject to a lot of security limitations of the browser.


    Let us know about how analysis of UserVoice data will benefit your customer teams in new ideas!

  9. When tagging an idea with internal lables you should be able to star a label to make it a primary label on the idea

    Sometims the when adding internal labels to ideas submited to our portal we add multiple lables in the same "category." It would be nice if we could star one of those labels to be the primary label

    2 votes

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    Declined  ·  0 comments  ·  Ideas  ·  Admin →
  10. Allow users to recommend which ideas should be merged together

    On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    90 votes

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    15 comments  ·  Ideas  ·  Admin →

    With our AI powered Merge Match, UserVoice automatically identifies Ideas that should be merged without putting the onus on end users to make the recommendation. Merge Match will continue to improve over time, making quick work of duplicate ideas.

  11. 75 votes

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  12. Have Sidebar bookmark name include domain

    When adding the contributor sidebar bookmark, have the domain name in the bookmark name so it can be distinguished if there are users in multiple domains

    1 vote

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    This functionality is no longer needed, as the new feedback capture extension allows for multiple domains in a single extension installation.

  13. Remove disclaimer text in JIra integration notification emails

    The text reads "{anchor: NOTE: This content is auto-generated by the UserVoice add-on configured with uservoice.uservoice.com.com. Any edits you make will be overwritten. " in email notifications from Jira

    1 vote

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    Declined  ·  0 comments  ·  Integrations  ·  Admin →
  14. Do not require an external id on users and accounts

    Not everyone has an id for a user or an account. Have it as optional

    5 votes

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  15. Increase idea description character limit

    The character limit for the idea description field is currently 10,000. Some users are running out of space when creating ideas and would like the limit to be increased.

    1 vote

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    0 comments  ·  Ideas  ·  Admin →
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