Contributors see all feedback from their assigned accounts
Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place
AdminNate Wireback
(Account Executive, UserVoice)
shared this idea
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Stephen Mangrum
commented
Hi - we got an idea from one of our customer about UV. Here are the details:
Method in UserVoice to show or filter ideas that I or my staff have posted (authored)
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Contributors would like to be notified when their accounts submit a new request, so they can be aware of their needs and track them.
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kevin.yu
commented
It is very hard to track the feedback submitted across users of my accounts, especially with Accounts sync'd with Salesforce where there are may accounts with similar names. If we had a way to filter by Labels, such as those created from the Admin Console, this could potentially help.
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Caroline England
commented
Contributors should be notified when ideas associated with their feedback gets commented on