Two-Way Slack Communication
We would like two-way Slack communication. Right now it's pretty much one-way communication from UserVoice to Slack. You can't respond directly to users or comment from Slack to UserVoice. You can capture feedback from Slack to UserVoice but that's it.
Moody Ziedan
shared this idea
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larry.gerard@workhuman.com
commented
The current slack integration is one way but it only sends to a Slack channel.
I would like to be able to send a UV update to a person in slack. This is where our company communicates. They use UV maybe once or twice a week. So for them to read and email or go into UV to look for idea updates is too much effort.
Ideally, when I create an IDea internal comment, I would like to be able to pick from a list of internarl voters, and add additional user to be slacked directly. The slack user could respond in slack and have a conversation with the person who posted the internal comment.
Primary scenerio.
1) Joe Admin reviews a new idea in UV admin console.
2) decides to assign it to a product manager for review
3) Writes an internal comment "Please triage" need to get this customer an answer ASAP. Joe Admin select slack Product manager.
4) Product manager gets a DM from UV - Joe Admin posted comment "please triage...."
5) PRoduct manager response to slack
6) UV post a new internal comment from product manager and slacks the orginal commenter Joe admin.
7) Joe admin gets a slack from UV- Product manager changed status to new idea. commented " i need a week to get back to you"