General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
19 results found
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Default status update to email subscribers Sometime in the last week or so, you rolled out an update to the public status modal. Ever since then, the box to email subscribers about a status change has been disabled by default.
I would like that to default to being enabled, instead. I've already sent out more than a few status updates trying to communicate w/ a customer not realizing they weren't getting notified about it.
If you can't enable that by default universally, can you create a setting somewhere so I can choose how I would like this to function?
1 voteWe've restored the original behavior in this case. The system will remember the state of whether you have checked the box to email subscribers or not, and use that setting for your next update. This way, you can set your default preference, and that will persist from update to update.
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Automatic email message when Public Status is changed Would like the message and email notification to be auto-filled when changing the Public Status. Having this feature would massively assist the efficiency of our new back-end procedures and save time for our product team.
For example we have a Status of Already exists and would like to auto-send the following email "Thanks again for sending your idea to us. Having reviewed it, the idea is already available in one of our existing solutions. We've asked our support team to contact you directly to walk you through this alternative solution. You can also contact us via the online Support Portal."
3 votesYou can now set up default status messages for each unique status you've created. When you create a new status update and select a status, the message section will be pre-populated with whatever text you like. You can then tailor the content to whatever you'd like.
We hope this saves you time and encourages you to update even more Ideas within your UserVoice instance.
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Automate Idea Status Once Approved Ideas to automatically go into the external status of "new feedback" once the idea has been approved in the approval queue.
1 voteYou can now set a default status (both public and internal) for newly created ideas.
If you're using a moderation queue, the statuses will be automatically applied on creation.
Visit the settings for custom public and internal statuses (available on the UserVoice Discovery Pro and Premium Plans) to select which of your statuses you'd like to be applied to new ideas.
We've updated our knowledge base article about custom statuses with directions, but if you run into any trouble please contact us at support@uservoice.com -
Edit internal comments Edit internal comments
1 voteHello!
UserVoice admins are now able to edit internal comments.
Thanks for this feedback.
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Improve your Online Help Function - it's sorely lacking! I'm not even sure this is the right area - I couldn't find one relted to Help and Support, so here we are.
Basically, can you please improve your help articles to include explicit instructions and/or diagrams?
Simply saying "Click hte icon on the bottom left" is hopeless!! I don't know what Icon you mean! Which screen? Do I even have this icon? What am I looking for? It's a bit like picking up a hire car in an airport carpark and just being told "collect the green one"Please make the help files ACTUALLY useful.
1 voteYou can now "get help" from within the Admin Console! Simply click the ？icon in the lower-left navigation (above your profile pic), and click 🖱️ "Get Help."
From there, articles relevant to your place in the app will appear. You can further search to resolve your query, or contact our Support Team!
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Custom from: email address for subscriber emails These currently have a random alpha-numeric pattern, e.g. omail-tTyIRW4hbiepjxTf1+edjc9s@feedback-poweredby.uservoice.com
These should be nicer looking or allow the use of custom email addresses.
5 votesWe recently introduced DomainKeys Identified Mail (DKIM) which enables the customization of an email “from” address. Once DKIM is configured, you may choose a custom “from” email address on subscriber emails. Read more about DKIM below:
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
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Emojis in public status Allow emojis to be used within the public status to help bring the brand to life.
2 votesWooo! Emojis work in status updates! 🚀 🎉 Keep in mind that some email clients may render emojis differently.
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Disable the escape key when adding links in email When replying to a user/customer and you are adding a link in, if you hit the escape key, not only will it close the "add a link" box, but the suggestion window too. So you're losing whatever you already typed.
I don't know how many emails I had to rewrite because of this recently.
2 votesHello,
This behavior was resolved in a previous release.
Thanks for this feedback.
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Ability to insert an image or attach a file to an individual reply by Admin To post a reply as an admin, I click “Admin” link then click “Post Comment” or “Email Subscribers”.
Is there a way to insert an image or attach a file to an individual reply as an admin? I don’t see a button or link to add images or files to a reply.
I know that “Attach a File” is available when a user posts a new idea (feature request or bug) for the first time. But what about an individual reply?
8 votesGreetings from UserVoice,
When posting comments from the admin console, you now have the ability to include attachments.
You can also now include attachment when sending internal status updates and public status updates.
Checkout the image included with this status update.
Let us know what you think.
Thanks for the feedback!
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Reactions to Internal Status Updates When Product Managers set an internal status on an Idea, they want to give their team members a feedback channel to comment on that status update.
13 votesThis feature is live. Thank you for your support and feedback.
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Solicit feedback for a specific idea Allow admins to email a list of users about a specific idea. The email would include the idea details, and allow users to vote for the idea. This would allow admins to gather additional feedback from users who don't yet support their idea, and get their feedback.
1 voteIn case you missed it, you can now solicit feedback on a specific idea by using our Outreach feature! You can ask for feedback from voters or from other users who may have not yet seen the idea. Read more here.
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Include Suggestion Title and Description along with the customers comment in emails Include Suggestion Title and Description along with the customers comment in emails
1 voteWe’ve rolled out a feature update for this! When you reply to a comment, the email the user receives will include the idea title, a link to the idea and their original comment.
Thank you for sharing this idea!
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18 votes
Hi everyone!
We have added this functionality to the product. You can now follow up 1:1 with the user who creates an idea, comments on it or who had a request captured by a contributor.
When the user replies, their reply will be captured within UserVoice as well, so you can keep the conversation within UserVoice.
Learn more about how this feature works here: https://feedback.uservoice.com/knowledgebase/articles/1903000
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Canned responses for suggestion status updates Have canned responses you can choose from updating the status of an idea, or automatically recommended if you use a certain status.
30 votesHi there! 👋
You can now set a default status message for each of your public and internal statuses.
If you've set up a default message, the message box will be populated with that text when you select a status, and then you can tailor the content if you would like!
We hope this saves you time and encourages you to send even more status updates to encourage your users to stay engaged.
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Send auto-reply email to users who submit feedback (email receipts) Add option to give users automatic email notifications when they submit a new idea through Uservoice's feedback tool. Basically just a "thank you" message that users receive automatically after they send in an idea.
Uservoice's Helpdesk tool offers it, we'd like to see it added to feedback.
65 votesWe're excited to announce that this feature is live! You can now create an email that will automatically be sent to your users after they submit an idea. This is a great way to communicate to your users that you have received their ideas as well as set up any expectations for how you triage and manage their feedback. Go to General Settings and select Auto-reply Emails (/admin/settings/forum_autoreplies) to get started.
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Rich-text formatting for idea status updates It would be great if I could format admin responses to ideas using a WYSIWYG editor.
43 votesHello! You can now apply rich-text editing to status updates!
- Make text bold
- Add italics
- Underline text
- Hyperlink text
- Add headers
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Allow admins to add attachments to responses, status updates and comments Currently, attachments can only be added to ideas, not to admin responses or comments.
73 votesGreetings from UserVoice,
When sending internal status updates, public status updates, or posting comments from the admin console, you now have the ability to include attachments.
Checkout the .gif file attached to this status update.
Let us know what you think.
Thanks for the feedback!
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Support HTML formatting in forum welcome message Right now the Forum welcome message only supports textile formatting. It would be great if it support HTML formatting, like the site welcome message does.
9 votesGreetings from UserVoice,
We’re happy to announce that forum welcome messages can now be edited in an easy-to-use WYSIWYG editor.
Please note that no welcome messages created before this feature release will have to be redone. For your convenience, we’ve ensured that all existing forum welcome messages are still properly displayed.
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Allow admins to edit and customize feedback-related email templates Allow admins to customize email templates for (some? all?) emails.
201 votesWe recently updated the look and feel of all feedback-related email templates. You can now add your brand’s colors and logo to emails sent to your customers. Learn more using the article link below. If you’re interested in changing the content within an email, we have another idea where you can add your support which is listed below.
https://help.uservoice.com/hc/en-us/articles/4410940934419-Email-Customization
https://feedback.uservoice.com/forums/1/suggestions/44519556
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