Automatic email message when Public Status is changed
Would like the message and email notification to be auto-filled when changing the Public Status. Having this feature would massively assist the efficiency of our new back-end procedures and save time for our product team.
For example we have a Status of Already exists and would like to auto-send the following email "Thanks again for sending your idea to us. Having reviewed it, the idea is already available in one of our existing solutions. We've asked our support team to contact you directly to walk you through this alternative solution. You can also contact us via the online Support Portal."
Kevin Lindsay
shared this idea
You can now set up default status messages for each unique status you've created. When you create a new status update and select a status, the message section will be pre-populated with whatever text you like. You can then tailor the content to whatever you'd like.
We hope this saves you time and encourages you to update even more Ideas within your UserVoice instance.
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Product Specialist commented
I like this idea, but would almost prefer templates I could select from rather than having the automatic text tied to the status. For instance, my "Referred to Support" status is one that I use for different situations where contacting support is the appropriate next step.
Referred to Support could mean "your suggestion seems to be indicating a technical issue that our support team needs to diagnose". Or it could mean "you're asking us for a feature we already offer, but may require you to update your settings or get training on", etc. Having a single message tied to a single status would require me to increase my statuses quite a bit. I'd rather just have a list of canned responses I could insert and tweak before sending if I need to reply with information about their specific request.