General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
110 results found
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Add custom fields for contributors to fill out when capturing feedback from users Allow admins to add custom fields to the Contributor Sidebar, so they can capture additional information on requests captured by their internal teams.
20 votesHi – we have spent time investigating this and talking with many of you, and have decided to defer from building this for the time being. In our conversations with customers, we came across many different use-cases for custom fields and think we could potentially provide better, native support for some of the common use-cases like “priority” or “impact” rather than attempting to solve several problems with this one feature. We may revisit this idea after providing out-of-box support for the most common use cases.
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See who has requested a suggestion in the sidebar Where ever we show a count of requests on a suggestion on the Contributor Sidebar, be able to see who has requested it. This way I won't waste time logging a duplicate request.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Do not require request text I only want to add the customer as a supporter and not be forced to type in text.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Go to edit mode when entering an idea When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…
3 votesHi everyone!
We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.
As a result, we won’t be implementing this idea.
Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!
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Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
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4 votes
Hi everyone!
Our Product Team reviewed this idea, and discussed internally.
We built the “My Feedback” section in settings to list ideas a user has supported either by leaving a comment or casting a vote.
While we can definitely understanding users wanting to see ideas they created, but no longer support, this is not a use case we designed this part of the application for.
We do have supporter mode now for our product forums, which does let users support as many ideas as they want. To learn more about why we recommend switching to supporters vs. voting limits, please, check out our best practice article: https://feedback.uservoice.com/knowledgebase/articles/782139
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Option to require an email address and message for NPS Ratings If a user submits an NPS rating, they aren't required to leave a message or even give an email address. This can be frustrating for several reason...
For passives and detractors, you want to know why they gave you a low score. Just getting a 0 or 4 doesn't help.
If they don't give an email address either, you have no way to follow up and ask why.
6 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Trello Integration They have a REST API - we use Trello to manage sofware projects & it would be nice if userVoice was able to create items in Trello automatically.
38 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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75 votes
Hi everyone!
Thanks so much for your interest in this. We did start work on this for Helpdesk API, but our focus has since shifted to the UserVoice API.
After discussing internally, our product team wants to focus on building out our API documentation and endpoints to give more flexibility when building integrations.
So we are declining this idea. Have additions to our UserVoice API you would like to see? Let us know. And don’t forget to check out the UserVoice API as well here: https://developer.uservoice.com/docs/api/v2/reference/
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